Is there an option for a sender to receive an email notification when a signer fails authentication? Currently the only way I know of is to click on Manage and physically see it in the list of sent envelopes. If you go to My Preferences > Notifications, there is a list of Sending Notifications. This is not in that list.
Hi
If you require an extra authentication from your recipient (such as Access Code or SMS) and your recipient tries a few times and fails, in addition to the envelope being temporarily blocked, you’ll also receive an automatic email informing you of what happened. See this example below:
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
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Christopher | DocuSign Community Moderator
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