Help Forums

Greetings! I am exporting form data for use in a spreadsheet. Unfortunately, some of the text responses are cut-off.  128 characters seems to be the limit.  Is there a character limit for exports? Is there a fix so I can get complete data? Steps: Reports tab > Documetn Data > Webforms >Selecting the form I want to view and then filtering for date range and run report Reports is visible on screenSelect Download a report

Hi, In the past month or so, my Executive Director has stopped receiving notifications that there are envelopes for her to sign.  If she logs into Docusign she can see what’s there, but nothing is alerting her to that. Her user status is Pending and she’s not receiving the resend invitations either. How can I fix this?Deb

Hi All,I have run into an issue and wanted to see if the community can provide some guidance.how do I confirm that a Docusign was signed by my partner and not me? We share the same email address and the signature is done under our company’s name?we do have different laptops. 

I would like to send a lease rental agreement.  Is there a editable template available?  If so, how do I access it?  I do not know how to access the template library.Thanks in advance

I’ve recently had to sign important documents through docusign, and thoroughly read through them on my phone beforehand.I noticed portions of text in the contract that I didn’t recognise or was even told should have been struck from the document. I also noticed weird horizontal lines below some pages/sections. When I called the supplier of the document, they sounded surprised and said that the sections I mentioned had strike-through applied on their end.And indeed, the desktop version of the document was fine.  Somehow, the mobile version moves the horizontal strikes away from the text, to somewhere below it. This is obviously a software bug, but I wouldn’t call it minor:The fact that this formatting, something that completely changes the contents of a contract, is stored separately as something visual (horizontal lines) instead of a property of the text itself (formatting) is very concer

I need to close a number of accounts for people who have left the company.From the help docs I am supposed to select Close users from the dropdown menu under Bulk actions. I am an admin, but the option is not there (see screencap below).Is there another screen I should be on? Thanks in Advance - Robert

We’re currently set up so that our MFA defaults to SMS for the first signor.  However, if we’re adding additional signors, that signor defaults to Phone Call.  Is there a way to change that for the second, or subsequent, signor(s) so that it defaults to SMS?   Thanks.

hello.. I have a action required for signature from paypal scam that I’m having problems trying to safely remove. 

A few times a year I am receiving contract documents by trade show organizer to be signed. I am using a free account with Docusign to have my signed contracts stored online as a backup. The account type is called “Freemium”.Five days ago I received two new contracts, but this time without any e-mail notification in my mailbox account. It seems someone has switched them off. Only by logging into my online account with Docusign I were able to view and download my docuements, where in the past I always received an e-mail and the document as an e-mail. I’ve also checked the spam folder with no results in there.How do I activate such e-mail notifications again ?

Hello, I am new to DocuSign but I have followed all the steps and watched videos. I have a PDF with already fillable signature fields and when I try to send it through DocuSign I can't. I get the message "unable to load envelope" or something very similar and when I tried to save a draft it wouldn't let me. I'm running out of options as I do animal rescue and need Adoption Agreements filled out and signed prior to adoption but I have been unable to send a single PDF through DocuSign where it was returned signed. Having to piecemeal everything is very time consuming and frustrating. Has anyone else encountered this problem? I don't know what I'm doing wrong. I have a fillable PDF and simply emailing it to a recipient sometimes works but if we have issues (which we do) I'd like a definite system so all the adopters can fill out and sign without their having DocuSign on their phone. It's very aggravating paying for a product that doesn't work. Maybe it's me. Who knows. Thank you

I used to be able to select a form field and then Ctrl+C and Ctrl+V to copy and paste. Now clicking a field starts editing it rather than selecting it.Same goes for deleting fields. How do I do that?

Hi community...I am assessing the risk of sending documents as attachments (as opposed to the embedded link solution / option). I appreciate this is way more risky but have some basic questions I need help with before I engage with my DPO!! From my analysis / research...my understanding is that emails sent to a recipient are transmitted via HTTPS utilising TLS 1.3 (or lower, depending on the recipients end point capability) so as to prevent interception by a bad actor en route...but once that email has landed in the recipients email account - that’s where the risk lies as if that email account is hacked, the data contained within the .PDF is unencrypted (so whoever gains unauthorised access to that account, can freely access and ‘see’ the personal data contained within)...is that correct Please?

I am getting the following error when sending envelopes via Captivate IQ with the DocuSign integration:“ DocusignIntegrationErrorThe user name for the recipient is invalid. The user name is invalid for recipient Id 00000000-0000-0000-0000-000000000000 “Has anyone encounter this issue in the past? I’ve verified my data and everything looks okay. 

We have setup DocuSign Integration with third party CLM Application for Signature purposes. We are facing two issues: Email ID from which email is received for signature is different for certain of set of users. Where in DocuSign setting can we see the configuration so that we can modify it to keep the email id consistent from user experience perspective. When we receive the email, company logo has certain pixel and size but it changes after we sign the document. How do we avoid such changes.

Hello! Is there a setting where an admin can control envelope expiration dates for all their users? Instead of having their users all do it individually? Thanks in advance! 

Hi, one signatory is off for long time. How do I add another signatory to the same envelope without cancelling all the review process? 

Hello,I just created a free trial account..   Being new to this program, I wanted to test it out by sending myself a few documents to make sure they looked right before I use this product for business purposes.   I was having issues with proper sizing on the signature line, and I had to send myself a few revisions to get it where I wanted it.   Within minutes I had exceeded the max envelope limit for the month.Is that seriously all I get to with this company?  5 documents a month?   What if multiple revisions need to be made during the negotiation process?So now it seems I cannot do anything else unless I pay $300 to use this service, is that correct?

I am trying to complete the information so I can notarize company documents via Docusign, but don’t see my state (Michigan) under Jurisdiction...

Is there a way to verify or edit a delayed send envelope? I have been unable to find one that I had scheduled anywhere.

Hello Community,I need to send a contract cover sheet along with the contract in a single envelope, but I want to restrict access to the cover sheet to a select group of people, while allowing everyone to view the actual contract. Is it possible to hide the cover sheet (or any document) within a single envelope?Thanks! 

Hi all!I work for a company who issues out initial documentation to clients via paper and am attempting to bring it online. Each document needs to be personalised for each individual which prevents a stock standard template being utilised each time.The problem I am having is when I do a bulk send including 3 of the preprepared templates, it introduces 3 signatories instead of the 1. Does anyone have experience creating this style of bulk send individualised documents?

I created a dozen envelopes and saved them as drafts, and now I can’t find them! There must be a drafts folder, but I can’t see it. Related: is there a way to schedule/delay sending an envelope? I saved drafts because I couldn’t find a way to delay.Thank you!

Hi community, I am struggling with the following matter:We purchased DocuSign eSignature (no Document Generation).Use CaseOn the Quote record, we generate files (output is either .docx or .pdf) via CPQ Template. In our DocuSign Envelope Template (dfsle__EnvelopeConfiguration__c), we want to add merge fields to these generated files. The documentation from the legacy solution suggests using AutoPlace Fields (also called anchor tags) in our template content (e.g., \s1\ for Signer 1). This solution is not viable for us as it is a legacy feature. I have been trying to find an alternative solution for this matter in the documentation but unfortunately without success. Can anyone help? Thanks. 

does anyone know an actual phone number or email to reach sales or support? 

I am trying to input a Regex Pattern to a text field so it will date 1 day after another date field. I am using the Custom Validation and the pattern I am using is: AddDays([Expiration_Date],1).Expiration_Date is the name of the field that has the date I am trying to get this text field to date 1 day after. I do not have full Devloper/Formula access and wonder if a simple Regex pattern will not suffice for this instance. I am a novice and very new at this and would be greatful for any assistace. I would be wiling to ask my orginization to get formula or developer access if it would assist.