Word based template : Blank page instead of hidden condtionnal content

Hi everyone,

In my DocGen word based template, I use some conditionnal display for some appendices of my document.

I recently add some sections into my document to have few pages in landscape display. But now when the match is true, everything is display correctly and when the match is false, instead of my content remaining hidden, a blank page takes its place.

To be more precise, between my matching condition and my endcondtionnal, I used “Next page” elements to separate my landscape page from my portrait pages. I tried with the “continuous” element but it didn’t work well after generation. Because it’s the only real difference with my previous version without “blank pages”, it seems that it came from the “next pages” elements, as if the next page element was out of my condtionnal display, but I don’t find any other solution for the landscaped pages.

Do you have any idea how to fix this ?

thanks in advance

Stan

Page 1 / 1

Hello @Garanjos ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide a screenshot of the settings you are using that provides that outcome?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello Nataly,
Thanks for welcoming me.

Here are Word files from the documents appendice that is concerned by the issue and from the results i’ve got.

I've anonymized the document to keep my client's data confidential, but this gives you an idea of how my document templates are constructed.

If you need more details, be free to ask me.

Thanks for your Help

Stan

Hello @Garanjos ,

Thank you for reaching back.

Unfortunately, I am unable to see the documents provided, to keep your recipients information protected, can you provide an envelope ID?: Where can I find the Envelope ID?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello Nathaly,

Here is the Envelope ID i can find on my document template : 016899a6-ef26-443d-a1a4-dc7f876a88d3

Let me know if you need anything else.

Best regards,

Stan

Hello @Garanjos,

Thank you for reaching back.

As I was unable to see the settings via a screenshot and unfortunately was unable to view any important information using the envelope ID, I believe that it would be best to open a support case to have a screen sharing session with a live agent. You can create a case using the following link: https://support.docusign.com/en/contactSupport

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Garanjos ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded