+2Hello,
I didn’t have an account before and I received an email with a contract that needs signing. I entered my name and initials but there’s a typo in my name and I need to change the name and initials. There’s no option to change and i need to solve this ASAP.
How can I do this?
Best answer by nathaly.monge
Hello
Thank you for reaching back.
Do you have an account now? If yes, confirm if there is any signatures saved within it, if there isn’t ask the sender to correct the envelope and change something on it (like adding a middle name initial). They can either correct it back to the previous name or leave it as is to see if the envelope can go to your new account.
If you do not have an account try changing the signature as shown in the following article, if that does not work, please contact support to have any recipient account closed: How do I change my signature or adopt a custom signature?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
If you completed the signing process, no changes can be made to the document, you would need to contact the sender of the envelope and request that a new be sent to correct the error: How do I contact the sender of a Docusign document?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Hello
Welcome to the Docusign Community and thank you for posting your concerns!
If you completed the signing process, no changes can be made to the document, you would need to contact the sender of the envelope and request that a new be sent to correct the error: How do I contact the sender of a Docusign document?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
I haven't completed the signing yet.
Hello
Thank you for reaching back.
Do you have an account now? If yes, confirm if there is any signatures saved within it, if there isn’t ask the sender to correct the envelope and change something on it (like adding a middle name initial). They can either correct it back to the previous name or leave it as is to see if the envelope can go to your new account.
If you do not have an account try changing the signature as shown in the following article, if that does not work, please contact support to have any recipient account closed: How do I change my signature or adopt a custom signature?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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