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Cant Access Signed Document

Forum|Forum|1 year ago
September 19, 2024
4 replies
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I recently signed an offer letter and am trying to access the signed document. It is not located in the “Completed” section of the Envelopes tab or anywhere else under the Agreements section. I went back to the original email I received when signing the document but the link was expired so I was only able to request a new link or log in. I logged in again but there was still no document. I requested a new link and it indicated that a new link was sent but I never received it. I checked Spam and everywhere else but did not receive a new link.

Best answer by nathaly.monge

Hello @Will123 ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide the envelope ID and your account number to make sure the envelope is in the right account?: Where can I find the Envelope ID?

Have you tried to contact the sender of the envelope?

Under certain circumstances, emails can be blocked by your email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving Docusign Notification emails?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @Will123 ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide the envelope ID and your account number to make sure the envelope is in the right account?: Where can I find the Envelope ID?

Have you tried to contact the sender of the envelope?

Under certain circumstances, emails can be blocked by your email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving Docusign Notification emails?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

W

Will123

Author

Newcomer

Thank you for the reply.

-I have not yet contacted the sender in hopes I could get this lost document myself and not bother him.

-I don’t have any notible blockers for these emails and nothing was found in my spam folder.

N

nathaly.monge

Docusign Employee

Hello @Will123 ,

Thank you for reaching back and for the information.

I removed the information due to data protection.

Did you provide the correct envelope ID? It shows that you are the sender and that it should be in your account in both sent and inbox folders. If it is the correct account, can you access your account from a Private/Incognito window?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @Will123 ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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