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I set up a 2-signor signature form pdf that is initiated by smartsheets.The test of the docusign presents with my personal name “Leslie has sent you a document to review and sign” and includes my email.I need to change that.How? Thank you

Wow, what an event! So many innovative technologies, so many things to show and demonstrate. Last week was simply a blast! First, I want to thank our developer community for your ongoing support and for pushing the boundaries of agreements. Your contributions have been instrumental in our evolution from an eSignature provider to a comprehensive end-to-end agreements platform designed to better support your innovations and empower you to build confidently with Docusign. So, let’s start from the beginning! We prepared an agenda full of great speakers for you. They included guest speaker, Patrick Chanezon, VP of Cloud Developer Advocacy at Microsoft as well as our top executives, including our CEO, Allan Thygesen; our CTO, Sagnik Nandy; our CPO, Dmitry Krakovsky; and our President of Growth, Robert Chatwani. They all came on stage to tell our attendees, both in pers

Hello, I bought the Real Estate plan and Form Libraries are not showing up under Templates. I also cannot sign in to the support account to request a callback. Please help.

I can’t even log in or submit a request for help what a joke your company is

I’m currently evaluating this platform to see if it fits my business needs, but the language limitations on the Japanese site have created a somewhat negative experience. As my business is conducted in English, navigating the main site in Japanese has posed some challenges. While Google Translate is an option, it’s not ideal for a professional assessment where ease of use and accessibility are critical factors. I appreciate that there is an English option on the support site, which has been helpful, but this functionality doesn’t extend to the main site. This inconsistency can create frustration, especially in an assessment phase, where I’m looking to gauge the platform’s usability for my business. I believe implementing an English language selection on the main site, similar to the support section, could help users like myself make a more accurate evaluation of the platform’s suitability. Could the development team consider adding this feature? It would

Our client is integrating ServiceNow with Docusign for a form signature flow. Created a docusign template and assigned all the necessary fields to recipients. The template has a table and it needs to be populated with data from ServiceNow and the number of rows in that table is also dynamic and determined by the data from ServiceNow. I need help on how to configure this table in template whether to create each row as custom field and assign it a label or is there a better way to configure it.  

Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of the DocuSign-signed documents by looking up the "Envelop ID" or other alphanumerical identifiers that appear on the printed document?Can an auditor go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID" or other identifiers that appear below the DocuSign signatures to see that these are indeed real? The auditor simply wants to select some random samples to check and make sure that the printed pages of the PDFs are not some elaborate graphic creations by an artist.

Besides using DocuSign Monitor, as an Admin, would there be a way to pull a report or get notification once a user(s) and recipient(s) have the same IP addresses.

I need to get information of user who all have access to shared folder under template in DocuSign via API also i am not getting this information of shared folder under Folder view from CData.

I want to open Viewdocusign which I signed in 2021

You took my money but didn’t explain why or what it was for. I have submitted ticket after ticket and no repsonse. you customer service is non existent. What is the purpose of contacting you if you never respond or return messages no phone number no email just a form box that at certain times does not even let you submit a questions your company is horrible

I am the owner of the envelope and I cannot correct the envelope. I mistyped the email of the second signer. The second party already signed so it would look very unprofessional if I need to ask for resign. Envelope id:removed due to personal information See attachment. When “correct” is clicked, this error appears: “Unable to access the envelope.”Why? Please help.

This is an urgent inquiry inside of an even more urgent problem: I am trying to open a support case because my account is suspended and I don’t know why. It isn’t a payment issue. However, I can’t even request to open a support case because every time I try to fill out the summary field, it gives me the error shown in the screenshot below.What I’ve tried:Typing in the summary manually Copying and pasting the summary from a plain text editor Using 3 different browsers Attempting with and without a VPN (using an IP address within the US) Typing in all lowercase Clearing my cache Restarting my browser Restarting my computerNothing I do allows me to submit a valid entry to this field, and since it is a required field, I cannot open a case without it.

I requested a callback a couple of days ago and did not get one.  How can I reach an agent?

no way to contact you, no way to ask for help, no way to submit a ticket, your company is a joke

Hello ,I had a rule setup in docusign to send all signed documents from a specific user to sharepoing folder, its returning error from last couple of days with error code :not found .I re-mapped the sharepoing site/folder. Is there a way to re run the rule so failed documents can be submitted to the designated folder Thanks,

I have an envelope that was sent to 4 people for signing in a specific order.  The first person signed.  The second person signed but has since told me they made a mistake on one of the radio buttons.  Can I resend it to just that second person?  When I go into the Correction screen to resend, it looks like it is only going to send it to the people who have not signed yet.

How do i cancel a subscription and request a refund?

Hi! I just published a new YouTube video on how to create a full custom integration between Docusign,SharePoint, and Power Automate.You'll learn how to bypass the limitations of the standard out of the box Docusign for Sharepoint integration, leveraging Power Automate.Using Power Automate, you’ll be able to generate Docusign documents using SharePoint data in 1 click. The integration also automatically tracks signing status and retrieves what your recipients enter in form fields back to your SharePoint list. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?

Hi all,We have successfully set up SSO between Azure AD and DocuSign, and have started work on implementing JITP.We have setup AAD Groups which we would like to use to dynamically assign users to different accounts within DocuSign e.g. Group Dep1 will have the user add to Dep1 account in DocuSign.We are thinking we could use extension attributes in the AAD group to send the SAML Assertions but have not had much luck.Hoping that someone has been able to successfully set theirs up in a similar way or can provide some insight to assist us in setting up these dynamic groups to map the accounts. Thank you

I need help with the POST request body for creating a DocuSign envelope. I want to create an envelope using a template and prefill custom fields. Here's my current request body:{  "templateId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",  "templateRoles": [    {      "email": "email@gmail.com",      "name": "Recipient Name",      "roleName": "Signer 1"    }  ],  "status": "sent",  "customFields": {    "textCustomFields": [      {        "name": "name",        "value": "john"      }    ]  }}Is this the correct structure for the request body?

DocuSign is failing to load on the front end; I can see the spinner and "Powered by DocuSign," but the actual document is not appearing while using DocuSign JS with embedded.

​@Lindsay.Rothfeld Is there any DocuSign Expert know how DocuSign certificate sign the PDF Document? Our customer want know why the sum of last two ByteRange of the pdf file is not equal with pdf file size. what’s the data after it?I find the document:Digital Signatures in a PDFhttps://www.adobe.com/devnet-docs/acrobatetk/tools/DigSigDC/Acrobat_DigitalSignatures_in_PDF.pdfI only find one ByteRange but find 4 %%EOF. So what other 3%%EOF for? thanks. FreeLink/甫连信息

"Has anyone encountered a situation where using a specific template in an envelope results in the customer not receiving an email notification? It has happened to us multiple times.

Using an an SDK to create an envelope. I need to have 2 checkboxes and want client to only be able to choose exactly 1 of those 2 checkboxes. Tried doing something with the group, but it still allows having both empty. function makeEnvelopeCDM(email: string, name: string, document: any) {const docusignAny = docusign as any;const env = new docusignAny.EnvelopeDefinition();env.emailSubject = 'Please sign this document set';let doc = new docusignAny.Document.constructFromObject({documentBase64: document,name: 'Installer Quotation',fileExtension: 'pdf',documentId: '1',});env.documents = [doc];let signer1 = docusignAny.Signer.constructFromObject({email: email,name: name,recipientId: '1',routingOrder: '1',});let si