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Question

OAuth error no consent

  • January 17, 2025
  • 2 replies
  • 38 views

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Jumping in late, but trying to change to OAuth for authentication.

Created a new app, but not seeing where to consent. (OAuth error no consent)

 

Tried following instructions here:https://www.docusign.com/blog/developers/oauth-jwt-granting-consent

for admin consent.  Points to send support email at go-live if missing admin piece.

Tried emailing support, got a not monitored email.  Tried logging into support, but always get error email / password.

 

Can’t figure out how to get a call back, we do have live integrations in place.

 

 

2 replies

Michael.Rave
Docusign Employee
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  • Docusign Employee
  • 929 replies
  • January 17, 2025

@jrmcgarry

Are you talking about the demo or the production environment? Are you an Docusign Administrator and Docusign Organisation Admin?

In production your account must include the Access Management with SSO, which needs to be licensed. Regardless of the environment you must set up organisational management to configure Admin consent.

If you have a Docusign production account, you should be able to open a support case and request a callback.


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  • Conversation Starter
  • 25 replies
  • January 18, 2025
Hello jrMcGarry,
 
Thank you for contacting Docusign Customer Support. 

Please find the instructions here to grant consent. See step 1:
https://developers.docusign.com/platform/auth/jwt/jwt-get-token/

 
Best regards,
 
Adrian | Docusign Developer Support
docusign.com