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Newcomer
January 17, 2025
Question

OAuth error no consent

  • January 17, 2025
  • 2 replies
  • 96 views

Jumping in late, but trying to change to OAuth for authentication.

Created a new app, but not seeing where to consent. (OAuth error no consent)

 

Tried following instructions here:https://www.docusign.com/blog/developers/oauth-jwt-granting-consent

for admin consent.  Points to send support email at go-live if missing admin piece.

Tried emailing support, got a not monitored email.  Tried logging into support, but always get error email / password.

 

Can’t figure out how to get a call back, we do have live integrations in place.

 

 

    2 replies

    Michael.Rave
    Docusign Employee
    Docusign Employee
    January 17, 2025

    @jrmcgarry

    Are you talking about the demo or the production environment? Are you an Docusign Administrator and Docusign Organisation Admin?

    In production your account must include the Access Management with SSO, which needs to be licensed. Regardless of the environment you must set up organisational management to configure Admin consent.

    If you have a Docusign production account, you should be able to open a support case and request a callback.

    "Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
    Digital Collaborator
    January 18, 2025
    Hello jrMcGarry,
     
    Thank you for contacting Docusign Customer Support. 

    Please find the instructions here to grant consent. See step 1:
    https://developers.docusign.com/platform/auth/jwt/jwt-get-token/

     
    Best regards,
     
    Adrian | Docusign Developer Support
    docusign.com