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I'm currently working on integrating DocuSign with Workday, and I've encountered an issue when opening the signing screen for Japanese users. The names and initials are being displayed incorrectly, deviating from the expected format.

Here’s the issue:

  • For Japanese users, the signing screen is not respecting the correct name order or initials, which should align with local conventions.

Has anyone experienced this before or knows how to resolve it? Any advice on configuring DocuSign to ensure consistent formatting for all users—especially for Japanese users—would be greatly appreciated!

Hello ​@thusaradeem,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. Was this working before? Are you the only one having this issue? Would it be possible for you to provide a screenshot of what you see? Do you get an error message? Is this happening on the Workday end or Docusign end?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

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