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Hi!I want to attach a picture on my contract, but no attachment is shown on the editor. Is it possible?

So lately,  whenever I try to sign a document I get the there was an error communicating with the server messge and I am not abke to sign. Has anyone come across this same issue ? If so what's the solution ? I'm thinking I need to start paying monthly ?

Hi all,I have setup a connection between my DocuSign account and company SharePoint. We use the SharePoint as a contract repository for team members to search and find contracts whenever required.We have always used the SharePoint search function to sift through contracts, identifying specific contracts by searching postcodes, customer names, etc.. This has always worked as intended as our contracts pulled through from Docusign OCR enabled, allowing SharePoint to pick up any text in the document.Since enabling document custom field on our templates (as we look to track key contract metadata), any custom field is no longer OCR enabled, meaning we can’t search for it in SharePoint. This makes locating contracts a much more strenuous, time-consuming task. I cannot work out why text fields that are document custom fields import into SharePoint as un-recognisable text. All the other text in the contract that is not a custom field is searchable, confirming that it is indeed a problem with th

Hello,We’ve a couple of requirements listed below - To generate a document which needs to have an image embedded on the document. Image is stored inside Salesforce. To generate a document which needs to have an image embedded on the document. Image is the signature of a recipient which has previously signed another document which has similar or almost same information as the new one.I can see that this API - getRecipientSignature | REST API | Docusign - can fetch the user signature. But imageBase64 attribute is not returned in the response. I observed that the signatureType attribute is “rubberStamp” in the response. How to achieve this ? Should I use eSignature API ? If yes, how to get the base64 for recipient’s signature ? Should I use DocGen API ?Note: I don’t want to send an envelope for signing.Appreciate the help.Thanks in advance! 

I am trying to create a make.com automation where the file is taken from a folder and is send out as a document using docusign module. I have issues with autoplacing text box fields. I have entered anchor string for each of the fields that needs to be filled but ther autoplace text box does not work. All I am able to do is set up positions for signature. I cannot find any resource to do this. Do I need to get a paid account to perform this task?

I have three check box and mapping max and minimum required value, but finally user to select all checkbox. After submitting the document, the checkbox displayed an 'X' mark." we need "tick" mark. pls refer the below code.        Checkbox checkbox1 = new Checkbox        {            TabLabel = "LionTab",            DocumentId = "1",            PageNumber = "1",            RecipientId = "1",            XPosition = "200",            YPosition = "300",            TabGroupLabels = new List<string>{    "checkboxgroup1"}        };        Checkbox checkbox2 = new Checkbox        {            TabLabel = "TigerTab",            DocumentId = "1",            PageNumber = "1",            RecipientId = "1",            XPosition = "220",            YPosition = "300",            TabGroupLabels = new List<string>{    "checkboxgroup1"}        };        Checkbox checkbox3 = new Checkbox        {            TabLabel = "BearTab",            DocumentId = "1",            PageNumber = "1",       

Hi DS friends - Does DocuSign allow me to change the email address of a signer that has already signed a document? We use the custom report feature to receive daily reports of those who have signed our agreements and add it to an Excel workbook database, which has formulas that looks at the email addresses to update each contact. I don’t want to keep having to manually change a particular signer’s email address every time we update the database with the DS report data. Any thoughts? 

I am the admin of the account and we our plan is eSignature Business Pro - but I do not have the Signature Adoption Configuration option to set up the requirement for a “drawn signature”  Can anyone help me about why this option seems to not be available?  If you’re the Admin for your account [i am], go to the Settings page then Signing Settings [i have] and configure the Signature Adoption configuration [i dont have this] , you can enable the option for drawn eSignatures [nope]. After that, your envelopes sent to the recipients with Sign Here fields will give to them an option to drawn a signature [nope].

Some documents are not OCR’d when signatures are completed.  Odobe will not ODC documents post-signatures. If there a setting we can use to ensure documents are OCR enabled before signatures and, is there a process to OCR post-signatures? Our documents are stored in SharePoint and being able to search the document text/content is important for our organization.  Thanks,Mary 

How to make fields all captialization for input.

I have to sign a contract for the sale of a property. I need it witnessed, I have completed the form and sent with the witnesses details but the Witness has not received a link or email regarding them signing? I have checked the email address is correct.

I am sending a document using a DocuSign template and template ID. I need to include a clickable link, such as a Privacy Policy, in the document. I have added the link in the document, but it is not clickable while the signer is reviewing and signing the document. The link only becomes clickable after the document is signed and completed. How can I make the hyperlink clickable during the signing process itself?

can we create sub accounts under one account for different user in docusign so document uploaded by client of sub accounts client is only visible to them.Basically The challenge is related to managing finalized DocuSign documents for multiple clients. Currently, all completed documents and notifications are sent to the main email address associated with the DocuSign account .The goal is to find a solution that allows you to send these documents to different email addresses, depending on which client or account the documents are associated with. Instead of creating a separate DocuSign account for each client—which could be cumbersome and inefficientThese service accounts would enable you to direct finalized documents to the appropriate email addresses, thereby streamlining the process and enhancing organization without the need for multiple accounts. This approach would allow client to receives their relevant documents directly. 

When the user clicks on the finish button after signing the document, I want to show a pop up message while staying on the page. Is it possible to do? 

I’m currently using a Powerform for exception handling for procurement (users are to complete the powerform if they will be waiving the procurement competitive bid process). Our users are asking if there is a way to included custom wording in each email message when it goes out for signature, specific to the waiver request. It doesn’t appear that can be done, nor can private messages be included to the signatory. Can someone advise of any workarounds or alternatives? 

Hello, I am having issues getting verified based on my passport.  I have tried many different things from clearing cache, to using wifi vs data, using different phones, computer combinations.  Nothing is working.  Here is the history log that I get.  Does anyone have any ideas what else I can suggest the sender to do to make this work?  Thank you. Sam ****For Security Reasons, I will delete the Private Identifiable Information from this post.***

Hi everyone,I recently came across this article: Attackers Abuse DocuSign API to Send Authentic-Looking Invoices at ScaleIt highlights how attackers are exploiting the DocuSign API to distribute fraudulent invoices that appear legitimate, potentially affecting many organizations.I'm interested to know if others have encountered this issue or have any insights on how to address it. What steps are your organizations taking to mitigate this risk? Are there any best practices or recommendations you'd be willing to share?Looking forward to your thoughts and suggestions.

Hello,I am executing the endpoint https://account-d.docusign.com/oauth/auth?response_type=code&scope=signature%20impersonation&client_id=5a4a5c68-492f-4edc-a66c-ef2f88b17af8&redirect_uri=http://localhost, which returns an encoded code. However, when I input this code into the JWT site, it fails to decode the PAYLOAD section. I use this code to add to the assertion and use the link https://account-d.docusign.com/oauth/token to request the token, but it is unsuccessful, resulting in the following error:{ "error": "invalid_grant", "error_description": "user_not_found" } I would like to know how I can resolve this situation.

On power automate flows, can I add placeholder values to the tabs the user has to fill in?  

I’m new to DocuSign so bear with me.To follow HMLR rules I will send a document to a customer to sign and have witnessed. However the completion date will need be left blank until sometime later. What is the best way to achieve this to ensure the conveyancer adds the date? Is it simply to add the conveyancer as the final recipient of the document?ThanksGareth

Hi TeamOur company was recently established as a spin-off from another organization. All of our DocuSign user email addresses currently use the @OldCompany.com domain, and we need to update them to @newcompany.com.We have not yet created an Organization or claimed the @OldCompany domain. Is it possible to use the Bulk User Edit option to update the email addresses? Additionally, we need to ensure that all documents sent from @OldCompany.com remain accessible under @newcompany.com.Could someone provide guidance on the steps we should take to achieve this?ThanksVino

Use Case:We send out “application” forms from our Contact record in Salesforce. The document attached to the envelope is a tagged template, to be completed by the recipient. With Connect we are populating the form fields back into the Contact record in Salesforce, and the completed document is attached to the record as a Content File. We have a custom field on Content File which is used to categorize attachments that is currently maintained manually after the document is attached.  Question:Is it possible to populate the custom field on the Content File record that is created when the envelope documents are attached back into Salesforce?  Where would we set up the custom field value as it would be different for each document we send out for completion. 

Hi everyone,I’ve been using Docusign without pb for couple of years, without changing our way to using it : we have a few global templates saved, that we personnalize for each customer through fields filling before sending them (for ex, a general renting contract, with the rental period not filled in advance but with a field to fill in by us before sending to customer).But today, as I wanted to personnalize some fields of a contract for a customer, I can’t do it anymore : the option “review” that allowed us to fill in  fields before sending isn’t available anymore, I can only SEND or SEND LATER.Advanced options and advanced edit don’t allow any editing.Thank you for your help ! (image removed due to personal information on it)

I have uploaded my CSV file using the CSV template.  I’ve left some fields empty because I don’t know what they are for.  But one field - Requestor::First Name is not coming through and even though I accept the matching exception, I end up with an error message after I do. The names in the First Name column match the first names that are also included in the Name column...not sure what I am missing.  

I have a document that has been signed via DocuSign, but I did not sent it. Can I check who sent it if I have the code?DocuSign Envelope ID: Removed due to personal information