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Question

Possible Fraud

  • February 17, 2025
  • 3 replies
  • 238 views
M
Newcomer

I received an email that there might be possible fraud on my account.  I signed into my account through that email., but there was not a document for me to review and sign.  I am not sure if my account was compromised or not.

 

I just wanted to give you a heads up.

This is the email I received.  I did not make any transaction for this company or amount.

DocuSign
PayPaI Customer Care sent you a document to review and sign.
REVIEW DOCUMENT
Picture of PayPaI Customer Care

PayPaI Customer Care

sampodero9@gmail.com
We’ve detected an unauthorized transaction on your PayPal account made to Coinbase.

Transaction Details:

Amount: $412.45
Transaction ID: PC-8456729103-ZYX789

To safeguard your account and ensure you receive a full refund, please contact our Customer Support team immediately.

Our representatives are available 24/7 to assist you in resolving this issue and preventing any further unauthorized activity.

How to Reach Us: Call us at +1 (650)-514-2097.

Your account’s security is our top priority, and we are fully committed to helping you resolve this matter promptly. Thank you for your immediate attention to this alert.

If you recognize this transaction and believe no further action is needed, you can disregard this message.

Best regards,
PayPal Security Team
+1 (650)-514-2097.
 
 

Do Not Share This Email
This email contains a secure link to Docusign. Please do not share this email, link, or access code with others.

Alternate Signing Method
Visit Docusign.com, click 'Access Documents', and enter the security code:
5949C8CB0A9B4214B6C5E10D1B1712A94

About Docusign
Sign documents electronically in just minutes. It's safe, secure, and legally binding. Whether you're in an office, at home, on-the-go -- or even across the globe -- Docusign provides a professional trusted solution for Digital Transaction Management™.

Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach out to the sender by emailing them directly.

Stop receiving this email
Report this email or read more about Declining to sign and Managing notifications.

If you have trouble signing, visit "How to Sign a Document" on our Docusign Support Center, or browse our Docusign Community for more information.
 

Download the Docusign App

This message was sent to you by PayPaI Customer Care who is using the Docusign Electronic Signature Service. If you would rather not receive email from this sender you may contact the sender with your request.

 

3 replies

M
Community Moderator
Forum|alt.badge.img+8
  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 442 replies
  • February 26, 2025

Hello ​@Marla1983 ,


Thank you for reaching out to the Docusign Community. 

I reviewed the security code in this email, which is 5949C8CB0A9B4214B6C5E10D1B1712A94, and it seems that this envelope is not addressed to you.

I suggest that you disregard this email as this may associated to any phishing emails. 

If you wish to report or further investigate this by our fraud and security team, you may file a report using the link below.

https://docusign.i-sight.com/portal

I hope this helps. Please "Select as Best" below if you find the answer to be useful.
 
Best regards,
Marco Paulo| Docusign Community Moderator

M
Community Moderator
Forum|alt.badge.img+8
  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 442 replies
  • March 5, 2025

Hello ​@Marla1983 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.


Best regards,
Marco Paulo | Docusign Community Moderator
 

M
Community Moderator
Forum|alt.badge.img+8
  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 442 replies
  • March 11, 2025

Hello ​@Marla1983 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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