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Hi, The PDF I uploaded to DocuSign was clear, however when I sent the test email to see how our customers would view it was blurry. The small writing on the document was unreadable. Hope you can help. Thank you. Katie 

Here are some of the latest popular questions that developers asked on Docusign Community and Stack Overflow in the month of February 2025. To make sure we see your questions on Stack Overflow, use the tag docusignapi.Thread: Webhook payload in XML Formathttps://community.docusign.com/docusign-connect-69/webhook-payload-in-xml-format-22548Summary: The developer is using webhooks with Docusign Connect. They want to change the payload format of their webhook object from XML to JSON.Answer: Once a custom Connect configuration has been created, it’s not possible to change the format of the object. It is possible to define multiple custom configurations in an account, so the developer needs to create a new configuration and select REST v2.1 for the data format. All other values can be copied from the original configuration, and once the new object is created, the original configuration with XML format can be disabled.Thread: Why is my envelope created from a template via API remaining in "c

My SetupI have a user access request form built in Webflow that requires users to agree to terms and conditions. Currently, the form has a checkbox that users must check to indicate agreement.What I'm Trying to AccomplishI want to implement a legally binding electronic signature process where:The user simply checks a box to sign the terms and conditions This checkbox action is recorded as a valid electronic signature in DocuSign The signature is legally binding and creates proper audit records The entire process happens within my Webflow form without redirecting to DocuSignTechnical RequirementsThe form needs to maintain its current UX with checkbox-based acceptance Each signature needs to be properly recorded and verifiable Solution should work with Webflow's capabilities Must capture relevant metadata (timestamp, IP address, etc.) for legal validity (optional tbh)Specific QuestionsIs it possible to use DocuSign's API to record a checkbox click as an electronic signature? Can DocuSign

I created multiple signatures (in different languages, actually) for different occasions, but there is no way for me to choose which one I'm gonna use. In all the documents that I was signing, my first signature was always being chosen automatically. I neither find any place I can choose which signature to use, nor find any settings about default signature to be used. Please help me.

Our company signed up for Business Pro on 2/10/25.  The Docusign description for this product lists that we can “request attachments easily from our recipients”.  Now , they are saying its an add-on and costs more.  Can anybody help us?  We would not have purchased this product if we would have known it now doesn’t include attachments.

Could you please confirm that the remaining usage is as detailed below? -Usage Envelopes : 1 -Remaining Envelopes : 99 (After compelted siging 3 envelopes, the usage is 4 and the remaining is 96.)Thank you for your assistance. Please let me know if there are any discrepancies or if further information is required.

Hi Community,I have followed all the exact steps and configured docusign.I have provided all the table permissions, and all looks good except one error when I click on View and Sign button which is as attached. Error: “There was a problem opening the document. Please contact your administrator.” Please let me know what exactly is causing this issue and how can I resolve the issue.   

I have searched the community and cannot find an answer to what should be a simple question. How do I enable a signer to sign on their mobile device after an envelope has been sent?I checked the settings on the envelope and find that “Mobile-Friendly Viewing with Responsive Signing” is checked to “Allow recipients to view documents more easily on mobile devices”.  This doesn’t speak at all to “signing” the document. I see no other options. It shouldn’t be this difficult. SMH 🙄 

I recently changed my Real Estate brokerage and my account was deactivated. I have a huge archive under that account. I was already a subscriber before joining this brokerage and jumped on board with their DocuSign group plan. Is there a way to reactivate that account and under my full control?

Why has the display for transaction room changed? How do I get it back to the normal look and functionality rather than vertical list mode?

I have problem to get verification code via SMS I did update my phoneI checked my phone number and it's correct I checked with my phone connection provider they said my number didn't block any messages and messages not send from the sender (Docusign)My phone number code Thailand +66please solve this problem, thank you

I have problem to get verification code via SMS I did update my phoneI checked my phone number and it's correct I checked with my phone connection provider they said my number didn't block any messages and messages not send from the sender (Docusign)My phone number code Thailand +66please solve this problem, thank you

I have been successfully using a composite template to add recipients to a server template.(see attached code) However, one of the recipients - Approver at routing order 3 is now a part of a conditional recipient group. (See attached image) When I now try to overwrite the recipient at routing order 3, i end up with two recipients at routing order 3 instead of one. (See attached image) I tried a workaround where I would simply update the recipient at routing order 3 using PUT method of the recipients endpoint in the REST api, however that did not work either.  How can I overwrite the recipient in the conditional routing group at routing order 3 using a composite template?  { "emailSubject": "@{variables('SubjectLine')"}, "status": "sent", "compositeTemplates": [ { "serverTemplates": [ { "sequence": "1", "templateId": "@{items('For_each')?['hrsys_docusigntemplateid']"} } ], "inlineTemplates": [ { "sequence": "2",

Hi there!We currently are working toward adding a DocuSign integration into our App. Our workflow is quite simple and was implemented without issue into our Continuous environment using the eSignature API to create envelopes and Connect to listen to events happening to those envelopes. We use an OAuth2.0 Client to be able to authorize DocuSign to call our backend using a route listening to Connect calls and act on those events. Now that the implementation on Continuous has been successful we would like to implement it on other environments including our Test environment. Every environment use a different base url and a different OAuth client. In order to setup that we looked into the EventNotificaiton property of the envelope to be able to configure a custom url to send our events for that specific envelope. I’m still stuck on one last point, I need to be able to specify the OAuth2.0 configuration to use for that EventNotification. Is there a way to specify it? Thank you.

I tried changing my initials on a docusign link, it is been a nightmare and waste hours of my time, suppose to save time but, printing a doc and get it signed by in person is much easier than this

I am being told that a company sent me a document for signature back in October. Neither my husband, nor I have an email notification of a document being sent nor do I see any record of it in DocuSign.  How do I get to the bottom of this? Thanks in advance for any insight you can share. 

Is there a way for a sender to receive notifications when an envelope is about to expire?  We have several secretaries who only use DocuSign occasionally, so they may not be in the platform to see that an envelope has been tagged as ‘Expiring Soon’.   I see that notifications will go out to recipients about an envelope that is about to expire, but I don’t see anything similar for senders.  Thanks,Teri

When editing templates, I choose Template in question, right click the 3 dots on the far right and choose Edit. The 1st page comes up, Name, Description, Document Upload, etc., etc. I press Next. Here, sometimes the Template Builder window opens, sometimes it doesn’t. The times it doesn’t, it goes directly to the document itself as though I’m creating/sending an envelope. This is really driving me bananas. Any ideas?

Hello, I am creating a form that requires to activate some fields, I know it is possible to achieve it with the rules. Is it possible to create a rule through the API?. Thanks.

Business Requirement:  Allow users to bulk send documents to multiple people for signature.  The email content sent to different recipients should contain their names and positions, therefore should be dynamic values.  The names and position data are included in the bulk send csv import file . So how can we ensure the email content sent to the people contains unique values based on who we send to ?   For Example, person A’s name:  David, position:  CEO,  person B’s name:  Rob, position: Manager In the email content: When send to David, the email shows as ‘Hi David, please sign the document for position ‘CEO’. When send to Rob, the email shows as ‘Hi Rob, please sign the document for position ‘Manager’ 

Can anybody guide me to access legacy jar file - net.docusign.api._3.docusignconnect ?

I have a PDF form that when sent, I don’t know if the Organisation receiving it will have 2 directors sign it OR (if only one director is around) will have 1 director sign it with a witness.The PDF form allows for that with differing signing blocks, and work well in a paper format. BUT, I’m unsure how to achieve it within DocuSign.I also have the challenge the I may well be sending the form to the Company Secretary and they would be deciding the signing approach and adding the names/email addresses.Is this possible? Conditional routing looks promising, but it doesn't look like it works with witnesses or allows for someone to specify the name/email address for those signing. 

Hi! I just published a new YouTube video on how to configure Docusign to collect payments and save customer payment methods during the signing process.You’ll learn how to:Integrate Stripe, PayPal, and other payment gateways into Docusign. Use formulas to calculate dynamic payment amounts. Set up conditional logic for payment methods like credit card vs. wire transfer.Streamline your payment collection process with Docusign! You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

 Hi EveryoneI am new to DocuSign and currently integrating it with MuleSoft using the "Envelopes Post Envelopes" API. I am sending the following payload, but the envelope is not being populated with the data I am passing. However, when I include xPosition and yPosition, the data appears in the envelope. My goal is to populate the fields using tabLabel instead, but it is not working. How can I resolve this issue?Template with Standard Text field Payload:{ "brandId": "d380fe66-xxxxxxxxxxxxx", "templateId": "63ebae68-xxxxxxxxxxxxxxxxxxxx", // Need full template ID "status": "sent", "compositeTemplates": [ { "templateId": "63ebae68-xxxxxxxxxxxxxxxxx", // Should match above "sequence": "1", "inlineTemplates": [ { "sequence": "1", "recipients": { "signers": [ { "roleName": "Signer1", // Match template

HiThis is my first time using Docusign and would like basic information to sign my own Offer to Purchase and also get my partner to sign along with a witness.  Then I would like to send this Offer to Purchase to 4 sellers and have this as one document.  How do I do this please?