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I was on a $800 plan previously which obviously was not worth the headache and value, so I cancelled and was still charged another $314.11 the next month. Now there is no way without a paid account to see the billing, get an invoice or talk to customer support. Unbelievable! How can I get help?
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Hello
Thank you for reaching out, and welcome to the Docusign Community! Your concern is important to us, and we appreciate you bringing it to our attention.
Due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so Docusign support can review and assist you with the refund.
The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description.
You may use this link: Get Support.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!
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