I was on a $800 plan previously which obviously was not worth the headache and value, so I cancelled and was still charged another $314.11 the next month. Now there is no way without a paid account to see the billing, get an invoice or talk to customer support. Unbelievable! How can I get help?
Hello
Thank you for reaching out, and welcome to the Docusign Community! Your concern is important to us, and we appreciate you bringing it to our attention.
Due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so Docusign support can review and assist you with the refund.
Here are the steps and all options to reach out for support:
Open a case in the Docusign Support Center
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
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