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can we have enhancement were field is set to have a minimum character limit, so that it will be easier to our end users.

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Melanie.PanguitoAnswer

Docusign Employee

Hey @Lemon1919,

Thanks for reaching out to the Docusign Community! We're sorry to hear about the issue with your Template. I want to let you know that I tested your Custom Validation Regex pattern ^[a-zA-Z0-9-]{16,}\b$ and it was successful. Both of these formats were accepted when I signed as a signer: 1234-1234-1234-1234 or 1234123412341234. The signer's error message could be caused by the regex pattern change mentioned, but we have no bug reports related to this.

I recommend saving it as a Custom field for reuse on future documents, adding it to your Template, saving it, and testing it. Using the correct template with the updated Regex pattern for your future envelopes is crucial. Please avoid using a copy of an envelope with the old regex pattern to make sure the correct application of your Custom Field. Here are some related articles:

Custom Data Validation

Apply Data Validation to a Text Field

Create a Custom Field.

If you’re running into any trouble with that step, just let us know what you’re seeing—we’re here to walk you through it.

—
Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

M

Melanie.Panguito

Docusign Employee

Hello @vinay1423,

Welcome to the Docusign Community. I want you to know that your presence and participation are highly valued. I understand the request enhancement to set a minimum character limit for the fields, making it easier for your end users. Thank you for sharing your Idea!

When creating a Template or sending an envelope, after you've created your text box (or by clicking an existing field), you can add a character limit to your text box on the Field Properties menu, located on the right side of the screen. You can enter your preferred character limit under the Add Text box (the default setting is 4000 characters). Is this what you are looking for?

Articles:

Basic Properties

Edit Field Properties

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

I am converting this Topic into a question while waiting for your confirmation. I look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Melanie.Panguito

Docusign Employee

Hello @vinay1423,

I hope you are doing well. Just checking to see if you are able to confirm the information that I previously requested? If so, please do so in a reply to this question. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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vinay1423

Author

Newcomer

hey @Melanie.Panguito

Thank you for helping me on the request,
but the thing is , is there any possible way to get the field set to minimum character limit, so that when any value entered less than that it should through an error.

if these is not in placed for the docusign, can we have any enhancement on it.
Thank you.

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Michael.Rave

Docusign Employee

@vinay1423

Yes, this is possible. You need configure a “Custom” validation on the text field with a Regex pattern:

You will get an error message, if you enter less characters than configured:

Regex Pattern example:

^[a-zA-Z0-9-]{6,}\b$

In this case 6 is the minimum character limit, please update as needed.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Lemon1919

Newcomer

@Michael.Rave

Hey! I used this for my contracts where I am having customers input their credit card number, it works fine when I do it on an individual basis, but it seems like for some reason when this is added to a template, it changes what is in the box and has resulted in multiple clients getting stuck in an error loop where the system keeps telling them they need to enter 16 numbers, despite them having already entered 16 numbers.

It looks like it gets changed from:

^[a-zA-Z0-9-]{16,}\b$

to

^[a-zA-Z0-9-]{16,}\\b

Is this a bug/error? Or is there something I am doing wrong in my template set up?

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M

Melanie.Panguito

Answer

Docusign Employee

Hey @Lemon1919,

Thanks for reaching out to the Docusign Community! We're sorry to hear about the issue with your Template. I want to let you know that I tested your Custom Validation Regex pattern ^[a-zA-Z0-9-]{16,}\b$ and it was successful. Both of these formats were accepted when I signed as a signer: 1234-1234-1234-1234 or 1234123412341234. The signer's error message could be caused by the regex pattern change mentioned, but we have no bug reports related to this.

I recommend saving it as a Custom field for reuse on future documents, adding it to your Template, saving it, and testing it. Using the correct template with the updated Regex pattern for your future envelopes is crucial. Please avoid using a copy of an envelope with the old regex pattern to make sure the correct application of your Custom Field. Here are some related articles:

Custom Data Validation

Apply Data Validation to a Text Field

Create a Custom Field.

If you’re running into any trouble with that step, just let us know what you’re seeing—we’re here to walk you through it.

—
Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

Translate

M

Melanie.Panguito

Docusign Employee

Hello @Lemon1919,

How are you? Favor, if the solution provided helped you or pointed you in the right direction, may you please click Best Answer ✅" so others with similar questions can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.