Hello ​@Cherry lili,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.

Can you please send me a private message and provide your account email address and account number so I can investigate further?

To find your Docusign account number: Log into your Docusign account. Select your profile in the top-right corner and view your account number beneath your email address.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you. My email address is ‌w*******@********.com. Docusign account number is ********* . Could you please check this for me?

Hello ​@Cherry lili,

Thank you for your reply. I sent a private message regarding your account.

It looks like you’re not logged in to the correct account, which is why you are getting this error message. Try switching to a different browser or device, logging in using your email, and using the password you entered during activation to see if you can access the correct account.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Cherry lili,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,

Jenny | Docusign Community Moderator