Hello,
I am a user from China and have been asked to sign a document that requires identity authentication with identity document. However, it appears that neither the Chinese passport nor the Chinese ID card is supported by DocuSign.
In this case, what are my options?
I noticed that it may be possible to ask the sender to configure alternative identity authentication methods. Would it be possible to add an option that supports Chinese identification?
Kind regards,
Yupeng
Best answer by Melanie.Panguito
Hi
Thanks for reaching out, and a warm welcome to the Docusign Community!
I understand that a Chinese Passport nor Chinese ID is not accepted when you verify your identity before signing an envelope, as the sender requires. We are sorry for the frustration and the hassle. Upon checking, it is not supported by any Identity Verification methods. So the best course of action would be to contact your sender to use another form of verification. Additionally, they are the ones who can reach out to Docusign Support, to check if it is possible to request that those be added.
Let us know if you have more questions—we’re always here to help.
Sincerely,
Melanie | Docusign Community Moderator
Mark this as "Best Answer" if it helped!
Hi
Thanks for reaching out, and a warm welcome to the Docusign Community!
I understand that a Chinese Passport nor Chinese ID is not accepted when you verify your identity before signing an envelope, as the sender requires. We are sorry for the frustration and the hassle. Upon checking, it is not supported by any Identity Verification methods. So the best course of action would be to contact your sender to use another form of verification. Additionally, they are the ones who can reach out to Docusign Support, to check if it is possible to request that those be added.
Let us know if you have more questions—we’re always here to help.
Sincerely,
Melanie | Docusign Community Moderator
Mark this as "Best Answer" if it helped!
Hello
How are you? Favor, if the solution provided helped you or pointed you in the right direction, may you please click Best Answer ✅" so others with similar questions can find it too.
Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
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