Hey ​@Manifreebird

Thanks for reaching out, and a warm welcome to the Docusign Community! We're sorry you encountered some issues resulting from voiding an envelope. You're now wondering about the refund process for the voided envelope. 

An envelope is considered 'used' when sent out or delivered for signing. Once an envelope is sent, it counts toward your allowance, whether it's signed, completed, or voided. Unfortunately, no refunds apply to this case. For reference: FAQ: Managing Your Docusign eSignature Envelopes

Because this Community space focuses on general guidance, for any billing-specific questions, you (or your Admin) can always open a support case directly here: Open a Support Case.

Let us know if we can help with anything else!

—
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@Manifreebird,

How are you? Favor, if the solution provided helped you or pointed you in the right direction, may you please click Best Answer " so others with similar questions can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!