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ManifreebirdNewcomer
Newcomer
May 26, 2025
Solved

My send got wasted because of void, how can I request refund of my send

  • May 26, 2025
  • 2 replies
  • 144 views

hey guys, 
I am small startup aspirant. During one document addition, I am not able to edit fields and some constant errors happened. Then I cancelled it, it resulted in Voiding and send got wasted. Each envelope is bit costly for me. Can anyone tell me who to contact for ‘Send’ to be refunded

Best answer by Melanie.Panguito

Hey ​@Manifreebird

Thanks for reaching out, and a warm welcome to the Docusign Community! We're sorry you encountered some issues resulting from voiding an envelope. You're now wondering about the refund process for the voided envelope. 

An envelope is considered 'used' when sent out or delivered for signing. Once an envelope is sent, it counts toward your allowance, whether it's signed, completed, or voided. Unfortunately, no refunds apply to this case. For reference: FAQ: Managing Your Docusign eSignature Envelopes

Because this Community space focuses on general guidance, for any billing-specific questions, you (or your Admin) can always open a support case directly here: Open a Support Case.

Let us know if we can help with anything else!

—
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

2 replies

M
Docusign Employee
Melanie.PanguitoDocusign EmployeeAnswer
Docusign Employee
May 26, 2025

Hey ​@Manifreebird

Thanks for reaching out, and a warm welcome to the Docusign Community! We're sorry you encountered some issues resulting from voiding an envelope. You're now wondering about the refund process for the voided envelope. 

An envelope is considered 'used' when sent out or delivered for signing. Once an envelope is sent, it counts toward your allowance, whether it's signed, completed, or voided. Unfortunately, no refunds apply to this case. For reference: FAQ: Managing Your Docusign eSignature Envelopes

Because this Community space focuses on general guidance, for any billing-specific questions, you (or your Admin) can always open a support case directly here: Open a Support Case.

Let us know if we can help with anything else!

—
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 9, 2025

Hello ​@Manifreebird,

How are you? Favor, if the solution provided helped you or pointed you in the right direction, may you please click Best Answer ✅" so others with similar questions can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

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