+1Hi,
I am currently experiencing an issue whereby the user (to eSign) in Singapore can’t change the eSignature and is automatically generated. Have tried to swtich from Microsoft Edge to Google Chrome and is not working in Singapore, but is working in Malaysia.
The eSignature automatically generated is like an Italic style of the name the requestor has input.
Appreciate for a prompt help, thank and appreciated in advance!
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. We are absolutely delighted to have you here and can't wait to share our knowledge with you.
A signer may not be able to change their signature due to several reasons, including: the signer not having an active DocuSign account, the recipient name being locked by the sender, or the signature being locked due to using specific features like the Mobile App, in-person signing, or certain signature types.
You may refer to this link for more information: Why Can't I Change My Signature?
I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. We are absolutely delighted to have you here and can't wait to share our knowledge with you.
A signer may not be able to change their signature due to several reasons, including: the signer not having an active DocuSign account, the recipient name being locked by the sender, or the signature being locked due to using specific features like the Mobile App, in-person signing, or certain signature types.
You may refer to this link for more information: Why Can't I Change My Signature?
I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1Hi
After sign up, how does the signer open the request for signature using the new account?
Hello
I hope you’re doing well.
After the user signs up, they must log in first. Then, from the Homepage > select “Action Required,”
Please be advised that envelopes sent prior to account creation will not automatically be saved on the new account. The envelope needs to be resent or a new one created.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!
Hello
I hope you’re doing well. If the solution provided helped you, cleared things up, or pointed you in the right direction, please click Best Answer ✅"so others can find it too.
Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
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