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Good evening, community!

I’m fairly new to using DocuSign, and have all of a sudden, started to encounter a problem.  When I upload an Offer to Purchase that I’ve been working on in Adobe, the text appears to be superimposed, kinda like it’s gone through the printer twice.  Anybody else experienced this?

My workaround has been to print the document, and then scan-and-save it via my multifunction printer.  That works, but is an additional and seemingly unnecessary step.

Solutions?

I confuse why you needs print the document. Could you check this video how to send an envelope?

 

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Hello ​@PPD Realtor,

How are you? Favor, if the solution provided helped you or pointed you in the right direction, may you please click Best Answer ✅" so others with similar questions can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!


@PPD Realtor :

This is just a guess - do you need to flatten the PDF? If you have multiple layers/fields in the PDF you may need to flatten it before sending it for signature. I found this after searching “how to flatten a pdf” 

https://www.adobe.com/au/acrobat/roc/blog/how-to-flatten-a-pdf.html

good luck

mr1


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