eSignature

Hello! I uploaded a CSV template following Docusign’s v2 bulk import template to share a list of names, email addresses etc. I followed all instructions correctly, yet I keep getting an error on the Email column saying “name” is required (even though I did include Name). Any tips?!

Hi, I made amends in a signed document and resent it for initialling request. Before it is signed I wanted to view the sent document what has been amended in a text box and the signing request in an initial box but could not see them, as if they do not exist. For example I corrected a word - putting a cross line first, then typed in a text box the correction, and right next to it I put an initial tab to indicate an acknowledgement request. But when I open the waiting-for-signing document, I can only see a cross line in the wrong word but not the corrected text box nor the signing request tab. This scars me out as it make me think the recipient will see the same thing and get confused. Is this normal? Did I amend the document in a wrong way? 

A solar company is trying to send an offer for my approval. They are being notified that I have reviewed the documents but I am not seeing anything. No email or pending documents in my account. They can’t seem to figure it out and have tried sending it to me on different emails and the same thing happens. Any suggestions for me?

Is it possible for:a DocuSign envelope to be sent to a Principal (senior employee) for signing, but copied to their Secretary   the Secretary to be able to sign the document on behalf of the Principal but under the Principal’s name (and using their signature)For completeness, this is different to delegating signing.  I am looking for a process that replicates (in DocuSign) a situation where a Principal authorises their Secretary to apply their e-signature to a document for signing.  Thanks.  

We are experiencing an ongoing issue, with multiple users, both internal and external of our company. The issue is signers are receiving requests to sign documents again, after they have already signed them. The issue began a couple of months ago and is rather sporadic, but we have had more than 10 different users report it at this point, many of which are power users who use DocuSign a LOT. We saw the other post below describing the issue as well, but we don’t believe users are clicking the link to trigger the new email. The users reporting the issue are some of our biggest DocuSign users like Legal, who sign hundreds of documents a year. We use Ariba for many of our DocuSign signatures, but the issue isn’t isolated to Ariba contracts. We also see the issue with manually created signature requests outside of Ariba. We tried some test Documents to see if we could recreate the issue, but they have all worked without duplicate emails. Is anyone out there able to confirm this behavior in

Hello all,we bought pro plan today for 3 users. I am unable to contact support due to low level plan, to change my bill to include VAT. How can i get in touch with docusign ? regards

Hello,I have a developer account, when i try to access the envelope usage details (via Admin → Plan and Billing → View Usage Details) it shown the envelope usage count as 0 which is incorrect.In the Reports section i can see the number of envelope correctly.  Have tried checking eith Rest API endpoint  (/restapi/v2.1/accounts/{accountId}/billing_charges) and there also the usage is coming as 0. Thanks,Abu Bucker

Hello Folks, I upgraded to a paid (standard) account today and wanted to submit a support case. However under manage cases, I do not see an option to create a case, instead I see the following messageYour Docusign plan does not support opening cases. Learn how to upgrade your plan to access support, or find additional help resources in the Docusign Support Center.Isn’t standard paid account eligible to create cases? Or am I missing something

One of our team members realized that she entered an incorrect email address after she clicked Send an envelope. When she went in to correct the envelope, the email address section was greyed out and she was not able to type in the correct email address. Could anyone tell me why you wouldn’t be able to edit an email address when trying to correct an envelope?

Hi, I have an old company logo that I want remove from sending emails. I have tried replacing it in Admin->Brands->Sending by uploading a blank logo:  Yet it still appears in the sending email ….  

Hello, Could you please inform me on how to change the date from US (MM/DD/YYYY) to European format (DD/MM/YYYY) on my “to be signed” documents?Thanking you in advance. Kind Regards,

I have 40 documents to be signed two parties.  The first party (Party A) will always be the same (in other words, Party A will sign all 40 documents).   The counter-signing second party will be different for each of the 40 documents.My question is: How do I send all 40 documents to Party A at the same time, while having the 40 counter-signers only receive their individual document (and not the 39 other documents that they will not be signing)?

I logged in through the online version and I see my envelopes in my dashboard but cannot review my agreements. I have changed filters and moved through the different folders but the do not show up. I do see all the documents on the mobile application. I have not created any agreements using the Mobile app. I also had the same issues with my templates and Webforms but without any intervention they showed up after i logged off and back on  

I have a client who has checked their inbox and spam box but have not received their document.  I tried sending it to me and did not receive it either.  I contacted our IT department to see if they could find it in my email, and they do not even see it ever being sent to me.  This is an important document that I am needing our client to sign before the end of the month.  Any suggestion on what could be going on?

Just what the title says - new Docusign user (kinda regretting this decision already)…. Was using a trial and upgraded to paid for today.  Never got a response from sales when I was in trial mode.  Went to open a support case today now that’s I’m paid for - and it says I can’t as my account does not have that privilege. Anyone have any tips here - worst part of this is I was able to open a case when I was a trial user and they told me to talk to sales…. how, as I said, ignored any request. Typing this out I feel stupid for spending the money now...

Normally, the start screen should show Action required, Pending (other), Expires soon, Completed This is not visible on the home screen of a colleague. How can I customize the start screen? Thank you.

Good day, I have been trying to change the font sign of my signature, but it keeps on reverting to the default.  Can someone else please assist. Mybe there is something am not doing well. Was doing via sending settings in the admin profile.

I am trying to determine an envelope count for this year for a group of users (they were assigned to a group id) we transferred to a different account (same Organization) later in the year. The reason for this is they sent the envelopes from our account which resulted in one of our pre-paid envelopes being consumed.  I am supposed to recover those costs from the other account holder. I started running reports on the group we used, and I see those envelopes are omitted from the reports.I thought envelopes sent from our account would appear in our account’s reports up to the time they were transferred.  But this does not seem to be the case. Has anyone transferred envelopes and then ran any of the reports to get a listing after the transfer? Did those envelopes show up? Are my expectations incorrect? Once transferred they go “poof” from the account including reports, dashboards, analytics, etc…? Is there a better way?  Thanks for your help!

Document fully executed. Upon opening the document, I get an error message from Adobe Acrobat “There was an error porcessing a page. Bad font object or font descriptor object.”I see gibberish letters transposed upon numbers that are very important in this document.Anyone have a solution?

I am new to docusign, but have used computers and software for over 30 years.   I did not find an answer to this in the self help community.My employer has assigned me a responsibility position, I manage one of our laboratories.  That basically means I keep paperwork, and answer questions about what goes on in the lab.  Part of this is signature sheets, to authorize certain people to use the lab, and to use certain instruments in the room. It’s a well organized record keeping that we do.However, each week I get emails, sometimes multiple emails from docusign for completed (or incomplete) signature sheets.   I have downloaded all completed sheets weeks ago, and I even have one blank form that I cancelled 3 months ago and deleted, that I asked nobody to sign yet I am alerted that it needs attention from time to time.   The number of emails is increasing with time because we are getting more instruments and more  users.   I may need a secretary to work part time just to investigate these

When I logged in it didn’t given me any way to join my company’s instance of Docusign. We have an enterprise account. Please assist!

Hi,I cannot seem to find how to grant access to “Create a template” to other users. How do I enable this option?I am the admin for the account.Best,Mathieu

Hello!I am running into an issue with radio buttons becoming unselected.  I have several fillable PDF forms that are completed prior to upload to Docusign which contain radio buttons.  These buttons are selected by staff and don’t require the signer’s inputs.The buttons appear selected during the upload process, while previewing the documents when adding fields, etc.  But suddenly lose their selection when the documents are sent to the signer for signing!We have found a workaround for now to “Print to PDF” before uploading to Docusign, which flattens the values into place but this is an added step for my teams.Any ideas?  Thanks in advance!

We want to send one email to a group of people with 3 different 'call to actions'Sign Terms & Conditions in Docusign (can we add a Docusign hyperlink that takes person to the Docusign envelope to sign???)CTA #2CTA #3

Hello, Does anyone know how to reach a real person in customer support?I am trying to change the registered email address on my account and trying and trying and keep getting error messages. Then I try to open a case, and keep getting error messages. Impossible to reach anyone. Everything is just a robot answering me. I am beyond frustrated with this company right now.