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12 days ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,167 Topics
15,876 Replies

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5167 Topics

Amanda SNewcomer

Signing a Valdation field

Hello!I was sent a contract to sign, that I have managed to sign with the docusign signature. However, there is an obligated “validation field” or “box” that I can not sign with any letters or numbers. How do I sign this?

312

4 months ago

Marilize KuschkeNewcomer

asked in eSignature

Deleted profile? Access to documents?

Our Company deleted a user when she resigned, are we able to view the documents that was sent through her DocuSign or was that deleted along with her profile?

192

4 months ago

MRamseyNewcomer

asked in eSignature

Hiding recipient email to avoid goof-ups.

I have a question about the initial DocuSign screen shown before the form opens. This screen has the heading ‘PowerForm Signer Information’ and requires the new user to input their name and email. Below this, my organization has already placed our preferred department name and department email for receiving these forms from customers.Most customers fill in their own name and email on top, ignore the departmental name and email (recipient) and click ‘Begin Signing’ to safely navigate to the form. Others, bless their hearts, replace the already filled in recipient name and email with something else -- often their own email again -- and then wonder why we never received their form.Is their a way for us to either A) Hide the recipient email so they can’t see it or B) ‘grey out’ the recipient email field so they can see it but can’t change it?Yes, yes, I know, they ‘should’ be able to tell that an already filled-in departmental email for the department they’re doing this form for ‘should’ b

BrendaRNewcomer

How do I replace a page in an existing template?

404

4 months ago

Kevin CookNewcomer

asked in eSignature

Bulk Send - addresses confidential?

Hi all, I see a number of questions like mine but with some conflicting answers. Question is...if I choose “bulk send” in the “recipients” section of the envelope, will any recipients be able to see the names of the other recipients in that bulk send. We have a document that we need signed by about 60 people, but our intention is not to share the names of the 59 people with the one viewing their individual version. Thanks!

212

4 months ago

CRodNewcomer

asked in eSignature

DocuSign Name Branding

Is it “DocuSign” or “Docusign”?I’ve seen both and would like to know what the official branding name is for this software.

16310

4 months ago

CvDWNewcomer

asked in eSignature

How to change the ‘title’ of a recipient?

How to change the ‘title’ of a recipient in the address book (to correct autofill)? The ‘autofill’ is wrong (old title). Please advise.

4704

4 months ago

RaspberrysunNewcomer

asked in eSignature

How to retrieve previous document?

I am stuck in a situation at work. I was offered a new position, and was sent an offer letter 2 days ago. That offer was for 55k. HR and my manager signed that document, I did not as I sent a counteroffer. This morning, I was sent a document for 53k. I questioned the salary drop, and HR is stating that it has always been 53k. When I asked for the document from 2 days ago, they told me it is expired and they do not have access to it. How can I get a copy of the document from 2 days ago? I do not trust that HR will send me the original document. I 100% know that after the original document was signed for 55k, they went back and changed it to 53k and now are stating that they dont have access to it.

3114

4 months ago

AbhindNewcomer

asked in eSignature

Auto populate a date and set it 2 years prior to Date Signed field

Hi! We are using Nintex and Docusign. I am trying to use Document custom field tags to capture Date Signed field. Is it possible to auto populate a date field which is 2 years prior to Date Signed custom field?I tried creating a new Document custom field with the formula AddYears(\datesigned\,-2) but it does not seem to be working.Any help is appreciated.Thank you

1807

4 months ago

HaulfrynTechNewcomer

asked in eSignature

No Option to Void an Envelope

We’ve got a user that is unable to void an envelope. Attached is what they’re seeing, and circled in red is where they should have buttons called Resend or More, the More option allowing them to void it. The user, Jayne, is managing envelopes on behalf of Kelly. The envelope is in a Waiting for Others status so we would expect Jayne to be able to void. Why is this not appearing?

944

4 months ago

Colin_RMPDSNewcomer

asked in eSignature

Freezing when sending to multiple recipients

I have one end-user who is having an issue sending to multiple recipients. When they follow the steps to add multiple signers and set a signing order everything works up until they hit send. Then it just sits and spins and loads forever and never sends the email.Bulk sending is onUser is assigning send orderuser has sending rightsno template is in use

212

4 months ago

Community UserLegacy User

asked in eSignature

Hello, I cannot get into the documents I am supposed to sign. Authentication Error The login information provided does not match the account for this envelope. Please try again and login with the same email address where you received this envelope.

hialtynayNewcomer

i need to find the font you used for signature or hiw can i export only the signature

322

4 months ago

laguilarNewcomer

asked in eSignature

You are not authorized to access the envelope

Hi,I have one new user receiving this error. When I go to the link to resolve the issue here, the instructions are different than what I see in my Salesforce DocuSign app and I am an Administrator.

gmorchelNewcomer

I created a web form, and it's running smoothly, but the recipient has to login or create an account to access the form to sign. Is there a way to get the recipient directly to the form, without having to login or create a Docusign account?

142

4 months ago

gicprodNewcomer

asked in eSignature

selecting a different signature from my account

I have several different signatures under my Docusign accoutn (legal name, work name, company etc.). All I want to do is select a different signature that’s already there, but it defaults to one that doesn’t match the document. How do I select the proper signature? Thanks.

412

4 months ago

LisleNewcomer

asked in eSignature

pdf password protected

I am having problems when downloading a pdf and uploading it into docusign. I’m on a Mac..I have to print up the document and rescan. I don’t understand what finding a new pdf finder means. How do I unlock the requirement for a password. Why isn’t there a chat or number I can call someone to help me. This is happening to me everyday and it is quite annoying.

3273

4 months ago

phernandezNewcomer

asked in eSignature

field incomplete and can't send to client

Docusign is telling me that some field is incomplete when i am drafting for a client

662

4 months ago

ApexAuctionsNewcomer

asked in eSignature

Reduce Paper Invoicing?

I am trying to find out if Docusign has the capacity to help me reduce paper invoicing. I have a stack of 83+ invoices for every auction. I print them out and Customers sign as they collect their items. Is there a way to upload this invoice stack and then have customers sign and ipad version of the document? It would need to be searchable and easy to sign, there are often 3-4 customers waiting for items and wanting to sign and go at the same time. Thank you for any help!

142

4 months ago

sesherwinNewcomer

asked in eSignature

It says signatures can't be verified

I sent a document to my client to be signed. Once she signed, I signed. When I look at the signed document, it says this at the top, “This document is digitally signed. Some signatures couldn't be verified.” What does this mean? Do we need to resign a new copy? If so, how do I avoid this issue again? Thanks.

1372

4 months ago

isaac cordovaNewcomer

asked in eSignature

Capitalize Names in Text Box or Name field

We are looking to have the name of our signers in all capital letters. Is there a way to set that up in our templates. I tried using the text box with a validation of REGEX

1002

4 months ago

JBONewcomer

asked in eSignature

Help finding docs signed

I recently signed my car loan docs on docusign and now I need to print some of them. How do I find them?

LucianoCNewcomer

Hi All, User’s name is misspelled because a “ null ” is appearing between first name and family name:Bruno null Turco I have tried to delete user from my contacts and recreate many envelope, but issue was not solved.User tried from different browsers and devices ( PC and phone) encountering the same problem.Any ideas? Thanks in advance Luciano

455

4 months ago

user_404Newcomer

asked in eSignature

Received successful email for esignature but when reviewing the document, no value is displayed

How to display data in tabular form when document is getting reviewed in DocuSign?No data is displayed in document for reviewing and signing..

344

4 months ago

JenniferPlaniolNewcomer

asked in eSignature

Excel Spreadsheets

When I drop an Excel spreadsheet into DocuSign, it cuts off a good portion of what I need. Is there a secret to getting all the fields to show?

413

4 months ago

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