Issue with Email Text in Completion Notification Emails in DocuSign

Question

Hello,

we use DocuSign for the signature process of individual contracts.

Therefore, we always fill in an Email text, even though it is not a mandatory field.

Unfortunately, this email text is also shown in the completion notification for the person that signed the contract.

This is super confusing for the receiver. Is there a possibility to adjust this notification so that the completion email does not contain the initial email text?

Thanks in advance and best regards, Katrin

Pawan Gangwani · Accepted Answer

Hello ​@katringWelcome to the DocuSign Community!I’m attaching the link to the same question, which has been very well answered by a community member just to give you some context.Please refer to this link for answer:Change the completion email | CommunityIf you’re looking to change the completion email notification, DocuSign CLM offers an advanced branding option called Resource Files that allows you to customize this.TheEmail Resource Fileis the one that the admin can modify to change the email notifications.Thanks!👪 DocuSign Community LeaderboardTop 5contributor💹 Ranked #3 in theReply Royaltycategory inDocuSign Community Wrapped 2024🤝Let’s LinkedIn and roll:Pawan Gangwani - EY | LinkedIn

Melanie.Panguito · Answer

Hello ​@katring,I trust all is well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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