Issue with Billing and No Support

Question

In April I bought a month Subscription to docusign and paid 68 dollars and change for that subscription. I canceled the subscription in mid April and when the renewal date for the subscription came up in May i was charged 148 dollars and change? It makes no sense since i currently have the “Free version” i should not have been charged anything.  Even the 148 dollars doesnt make sense if it was auto renewed wouldnt it be 68??  I am so confused by this.  When i tried to open a case I cannot because I have the “free version” I tried calling and get auto hung up on, and the website hasnt been helpful.  How do i get this resolved quickly?

Ma.Cubio · Accepted Answer

Hello ​@Jmurtha11,Thank you for reaching out, and welcome to the Docusign Community! Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum.Please submit a support case so a Docusign support can review and assist you with your billing concern. The workaround is tosubmit a case without logging into your account by using the “I can’t access my account”option at the bottom of the page and providing complete details of the issue in the Case description.https://support.docusign.com/s/contactSupport?language=en_US&rsc_301Please let us know if you require any further assistance. Thank you!Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

Ma.Cubio · Answer

Hello ​@Jmurtha11,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.Let me know, and I will gladly help you address the situation as soon as possible.Best regards,Ma. Cassandra | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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