The envelope allowance for the account has been exceeded.

Hello ​@ADRE,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand the frustration you must be feeling upon encountering the error message, "The envelope allowance for the account has been exceeded.” I can imagine how this could disrupt your workflow, and I sincerely apologize for the inconvenience caused. Rest assured that I will make my best effort to help you.

Where do you see that message? Is this the banner message on your account? Could you let me know if you tested sending the envelope, and it was unsuccessful? I see others have reported the same issue. Did you create a case regarding this? Article: Open a case in the Docusign Support Center. Can you send me a private message with your account number, along with your email address and case number, if there’s any?

I look forward to your response. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

​@Melanie.Panguito 

The issue is still not resolved. I have also sent a Private message to you.

Hello ​@ADRE,

Thank you for providing the information I requested. I followed up with the expert handling your case. Please reply to my private message after 24 hours if you do not get any response from Support. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue