Hello ​@jtalan,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

I’m sorry for all the inconvenience this has caused you you can’t proceed with signing your tax forms due to the authentication. I understand that you are looking to understand how Knowledge Authentication Questions are collected, and I will clarify the topic for you.
LexisNexis, our Identity Verification Service Provider, generates the questions based on public records related to the signer’s name and last name.

If the recipient is unable to answer the questions generated by LexisNexis, the sender will need to change the Recipient Authentication method to an equivalent, such as ID Verification or Phone Authentication.

You can find more details on the source of LexisNexis data, here:
LexisNexis Risk Solutions - Partner Profile

Please let us know if you require any further assistance. Thank you!

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Ma. Cassandra | Docusign Community Moderator
 

Hello ​@jtalan,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

But the information they have is not accurate.  How do I get them to correct it?

Hello ​@jtalan,

Apologies if the issue still unresolved. Just a disclaimer, Docusign doesn’t have control over this since we don’t have access to people’s public records. 
I tried to search for possible resolution and here’s what I found on the website of LexisNexis.
How Do I Change a User's Public Records Access?
Article Content

The LexisNexis® Account Center tool allows Administrators the ability to manage public records access for a user. 

Take the following steps to add, remove, or change public records a user has access to:

1. Click Users on the left side of the page.
2. Click Users.
3. Locate the user for whom you want to edit information, using Narrow By filters as needed.
4. Click the user's name to open the user's details.
5. Click to expand Public Records Access.
6. Click Edit.
7. Make the necessary changes.
8. Click Save.

You can access LexisNexis Account Center directly at https://accountcenter.lexisnexis.com using your LexisNexis® product ID and password.

Again, Just a disclaimer, Docusign doesn’t have control over this since we don’t have access to people’s public records, but you may try this recommendation from LexisNexus.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@jtalan,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!