Knowledge-Based Authentication failed

Hello ​@jtalan,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

I’m sorry for all the inconvenience this has caused you you can’t proceed with signing your tax forms due to the authentication. I understand that you are looking to understand how Knowledge Authentication Questions are collected, and I will clarify the topic for you.
LexisNexis, our Identity Verification Service Provider, generates the questions based on public records related to the signer’s name and last name.

If the recipient is unable to answer the questions generated by LexisNexis, the sender will need to change the Recipient Authentication method to an equivalent, such as ID Verification or Phone Authentication.

You can find more details on the source of LexisNexis data, here:
LexisNexis Risk Solutions - Partner Profile

Please let us know if you require any further assistance. Thank you!

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Best regards,
Ma. Cassandra | Docusign Community Moderator