I subscribed to the e-signature service of Docusign for USD15 per month. In January 2025, I cancelled my subscription and closed my account. I am still being charged USD15 per month. I was not allowed to open a case. I want to understand why I am still being charged and how I can stop this. I need your help.

Hello ​@arzufyasa,

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. I’m really sorry that you are having a hard time creating a support case.

The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@arzufyasa,

I hope you are doing well. If you found the response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.