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I want to disable that users can update their name as described in documentation page “User Personal Information”.

There is supposed be a setting “Allow users to edit their name” but I can’t find this setting or anything similar in the described page.

I can’t find any setting for this in the admin page Security Settings | Docusign of the account (see following screenshot).

 

 

Where can I find this setting?

 

BR Martin Borst

When I go to the Overview in Admin and search for that feature, it takes me to that same page you mention, and I also do not see that setting listed.


Hello ​@Martin Borst  & ​@Martin Borst 

Welcome to the DocuSign Community!

DocuSign plan, some advanced features and options are supported only in specific DocuSign plans. It's best to create a case in the DocuSign Support Center. Go to 'Get Support,' select 'Open a Support Case,' log in with your credentials, choose a subject, and select the relevant account if you have multiple. Then, open the case.

Open a case in the Docusign Support Center.

 You will get to know, that setting can be enabled from the backend and complete details of, what are the features included in your plan.

Thanks!

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Hello ​@Martin Borst,

I trust all is well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


Hello ​@Melanie.Panguito

 

the support mentioned that it is currently not possible to disallow users to edit their name.

 

BR Martin


Hello ​@Martin Borst,

I hope you are doing well. 
I would also like to invite you to share your product suggestions and feature requests on our dedicated ideas page ( https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together. 

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

 


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