Hi @Farahkobeissi,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to sign your envelope due to this error, but I will assist in solving the issue. This error is triggered when the sender has not enabled the option to sign on paper for an envelope. Taking this into consideration, the sender will be in the best position to help you enable the setting in Settings>Signing Settings>Allow recipients to sign on paper, if it is required to sign the document on paper. Otherwise, you may follow the instructions provided below to sign your envelope through our web application.

Docusign eSignature: How to Sign a Document

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Farahkobeissi,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!