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How can I share a download link with recipient via email?

  • May 7, 2025
  • 3 replies
  • 58 views
D
Active Voice
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I would like to get the same link which is shared in the completion email which allows the recipient to download their documents so that I can share it in a separate email.

Specifically I mean the link which is automatically included in the completion email for download when the envelope is over 5MB. This is designed securely for email as it times out and forces the user to re-send the link to their email address.

I cannot find a way to get this link via the API or any other means other than the automated completion email.

Best answer by Ma.Cubio

Hello ​@Daniel Metcalfe,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.


Upon checking on our resources, unfortunately it shows that is not available for both Esignature and API. there is no way to get the very same link sent to our customer in their completion notification message. This is exclusively sent through email and there’s no API to collect this link from there.
 

Please let us know if you require any further assistance. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

3 replies

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • Answer
  • May 8, 2025

Hello ​@Daniel Metcalfe,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.


Upon checking on our resources, unfortunately it shows that is not available for both Esignature and API. there is no way to get the very same link sent to our customer in their completion notification message. This is exclusively sent through email and there’s no API to collect this link from there.
 

Please let us know if you require any further assistance. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

D
D
Active Voice
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Thanks for the reply. In the end we had to roll this functionality ourselves. We called the API to save the documents and email a download link.

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 20, 2025

Hello ​@Daniel Metcalfe,

 

I hope you are doing well. 

Thank you for understanding. I want to confirm if you still need additional assistance. Let me know, and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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