Hello,

I am not what you would call a “super” user of docusign so bear with me. 

I am the person who opened my docusign account and the only one who has had access to my docusign account since opening it in 2015.  Thus I believed all this time I am the “administrator” by default - as if not then who the H E hockey sticks else would be?

I have never had need to “log on as the administrator” until recently due to a need to change my account status.

When I go to Accounts Overview > Seats and Users page I see 1 seat and I see me listed as a user - I see my email, the date added, status (active), Permission Profile (is blank) then under “groups” it says “Administrators, Everyone”

If I click on my name under users - I get an error message that says “error occurred while getting user detail”. If I click on “actions” then “edit” I get the same message : error occurred while getting user detail”

The reason I am attempting to click on my name or “actions” in the first place is because according to the advise pages I ‘d seen previously - I have to get into my “user” to login as administrator. 

Please help. This is just weird.