eSignature

I need to discuss my account. I tried to upgrade to get more sends. I put in my info for them to charge me once. And, they charged me 26 times. According to my bank, they actually tried to charge me over 50 times but they took all my money so they couldn’t. How do I get this fixed and get my money back?  

Hello! I am trying to cancel my DocuSign account. I was just charged for an annual subscription on 3.31.25. When I tried to cancel it, I received a message saying:Refund informationWe’re sorry to inform you that your account is not eligible for a refund. This is either because it's been over 30 days since your purchase or you do not have an annual subscription. For more information on refunds, please review our Terms and Conditions.The customer support chatbot either drops the chat immediately or asks me if I need help with fraud. I’ve been a DocuSign customer for 5 years and can’t believe that I’m receiving such poor support. Does anyone have any suggestios on how to reach a live support person. I tried to login and schedule a callback and was booted off the page as well. Thanks!

Hi there. I'm trying to understand the right structure for our Docusign workflow. We want to use Docusign as a pre-start vehicle before people join the business, specifically to collect data, get documents signed, and receive documents from new hires.We're currently subscribed to the Business Pro plan for one month, and that's what we intend to use. We've already created a web form for people to enter their personal data, and we also have a PDF document that needs to be completed and signed with their personal details. Additionally, we need to have documents uploaded so that we have some information before their starting date.Could someone please provide some pointers on the expected structure for this workflow? I'm feeling a little overwhelmed with the amount of information available and would really appreciate some guidance. Thank you.

I am trying to open a support case in the support portal but I’m getting an error. I’m logged in with my admin account but when I select the eSignature and IAM Applications as the product and hit Continue, I get the error below. I’m not sure how else I can contact DocuSign.   

The server keeps throwing an error when the trying to cancel my subscription. Not able to login to support to raise a support request. 

There is nothing wrong with customer email, its not in Spam or Junk etc… But can take up to a day for customer to receive the envelope.. ??Several others at my company are getting the same problem..Never happened before & all other emails arrive immediately..What's wrong with DocuSign???

What is the expiration period for a DocuSign signature request link for the client?

I've been trying to create a DocuSign developer account, but the registration process doesn't complete, regardless of which email address I use. Even when I tested with an email already associated with an existing account—expecting an error message—the "Get Started" button just remains in a loading state, with no confirmation or error displayed. So far, I've attempted registration using multiple email addresses, and the issue persists. I need access to a DocuSign developer account for signing purposes, as it's critical to a production-ready application I'm working on. This integration is a key dependency for the entire project, and any delay directly impacts our timeline. Despite multiple attempts, I haven't been able to move forward. Could someone please assist me in resolving this as soon as possible? Thank you.

I use my IPad Pro and would love to be able to use the strikeout feature like on my computer, where I can redline through script or? Is this an option that I am missing? 

Hello, I wonder if recipients who are set as "Receives a Copy"  can participate in comments. Do you know?Also I wonder the same about participants who are set as “Needs to View”Konstantina

We used to have the option of selecting Arial Narrow font within DocuSign. Can we please get this option back?This was helpful, as some names and titles that get put on signed documents may be very long.

Hello,I would like to ask if there is any way to make the Date Signed field mandatory for every Signature Field with “DS Electronic” type  from the account settings. Thank you in advance, Konstantina

Hi All of our documents are only in English. When a signatory receives it they see the default option English US. This option has a dropdown allowing the recipient to select other language options. I would like to remove these from the list and surface only English.  I cannot seem to find the location of the settings to untick the other languages. Please assist with navigation for thisThanksShane

A management account was created for a third-party company with 3 standard licenses (not Pro).The issue is that the platform admin should not be using one of these licenses — they should only manage billing for the licenses as well as user and license administration.How can we fix this?

I am having trouble with a power form. It’s a tax form that we require and I updated it for 2025. The url worked fine before I swapped out the background pdf. Everything looks ok on the back end and boxes are all matched on the form, but when we use the url I get an unfillable pdf.

!--startfragment>Hi DocuSign Community,I recently upgraded to the Professional subscription with the expectation that the Supplemental Document feature would be available, specifically the options for recipients to "Must View," "Must Accept," and "Must Read" documents included in an envelope.However, I am currently unable to access these options when adding documents to my envelope, even after checking all available settings. I urgently need to send agreements where recipients must confirm they have read and accepted specific policies and procedures — ideally via either a supplemental document action or a checkbox validation setup.Could you please confirm the following:Whether the Supplemental Document feature is enabled for my account; Whether my permission profile allows access to configure Supplemental Document actions; If any additional configuration is required now that I’ve upgraded to the Professional plan.For reference, I am located in Sydney, Australia, in case there are re

Dear Sir or Madam, I took your Standard plan subscription for a month on the 14th of July and you charged me CHF 40 (USD 45) on the 14th of July when I took the subscription. However, I also have a charge on my credit card of CHF 311 four days later - what is the second charge about? (It is very high for anything the service can justify, higher than your yearly subscription). Moreover, since I cancelled the subscription I cannot see my invoice history or anything in Billing - that is also odd. Please provide me with an invoice for the first charge, and with an explanation and the refund for the second charge. Thanks for the help in advance! Best regards,Milan

First time community user 😁 is there a way for me to download a list of the recipients that have not signed in a Bulk send? I have a list of about 300+ that this Bulk send was sent to and I have about 100 signed, I am looking to find a way to download a list of recipients that are “in progress” 

I have a user that has a completed DS document but it has ‘In Progress’ as a watermark on all pages - how can this be removed?Thanks Cliff

Hey,Despite multiple attempts to cancel my account through your system, I have found it deliberately difficult to do so. This practice appears intentionally obstructive and constitutes a deceptive business practice and no it’s not a Free Account.I have already filed the GDPR request to have my account information removed and tried several times to remove my account. Please do not direct me to FAQ instructions on how to remove my account or downgrade subscriptions etc.. as I have already gone through those steps. I am the account admin so I am able to access the information but due to features you have in place to make it hard to remove/cancel subscriptions as well as remove my own account.So my question is where do I get my account removed that actually works or my subscription cancelled before I escalate this case further. Thank you.  

My other accounts subscribed to unlimited envelopes, but they didn't go to my account the next day. I am now requesting a refund 

For several years we used Docusign but they started double charging our account and would not provide a resolution until the company involved..  It has been 4 years and we decided to try it again.  20 minutes after signing up for the $15.00 monthly plan, they added on a $300.00 charge that was NOT AUTHORIZED.  As soon as I put in my credit card for $15.00 personal monthly account they scammed me by adding some charge for something I did not authorize or sign up for.  Has anyone else had this happen? Does anyone have a way to actually contact them? Their customer service link sends you to a FAQ not an actual person.

Hello team,I would like to implement liveness detection ID verification in our project for e-signature workflows. However, we currently do not have any available options to test this feature, nor do we have proper documentation to proceed.On our sandbox account, we only see basic identity verification methods like phone verification — no options for liveness detection or document-based identity checks. Please refer to the attached screenshot for better understanding.Could you kindly guide me on how to enable and test liveness detection ID verification in the sandbox environment? If this feature is only available on specific plans, please share the requirements and necessary steps to activate it.Thank you.  

Hi there!Can I upload an agreement that the other participant has to sign legally identified with any of their legal document (ID, passport, etc.).What happens if I had to prove to an authority (Hungary, EU) that the document is signed by a real person (BTW who lives in the other side of the globe). Will they (the authorities) accept the undersigning? How can I or the authorities check whether the other participant used their real name and other information?

Heads up for the Docusign Learning team for Web Forms. I believe the wrong video is embedded in one of your self-paced courses. See screenshot below. “When to Use Standalone Web Form” has a video that discusses Work Spaces not Web Forms. Thanks!