Cancelled my paid plan an now get get my invoices

Question

Hi,I use DocuSign maybe once a year for a couple of signatures, so I usually subscribe for a month or two then cancel my paid subscription. I did not download my invoices prior to closing my account, and now I don’t have access to them and can’t create a case on the support site because I don’t have a paid subscription.How do I get my invoices?Thanks!

Jenny.Martin · Accepted Answer

Hello ​@nlebouthillier,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.To requesta copy of your invoice, you may go to this link👉 Get Supportunder More support options > select “I need a copy of my invoice”, then fill in the required information and submit.I hope this helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.Should you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny| Docusign Community ModeratorIf this helped, feel free to mark it as “Best Answer”!

codext · Answer

Hello ​@nlebouthillier,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.To requesta copy of your invoice, you may go to this link👉 Get Supportunder More support options > select “I need a copy of my invoice”, then fill in the required information and submit.I hope this helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.Should you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny| Docusign Community ModeratorIf this helped, feel free to mark it as “Best Answer”!I can´t find this. Please send me aworking link.

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