Hi ​@sbarnhart,

Thank you for reaching out to the Docusign Community.  

User's email notification settings are managed in My Preferences>Notifications in eSignature. For detailed steps on how to manage your email notifications, see:

How do I manage my Docusign email notifications?

If the affected users have enabled the setting. but are not getting the emails, the most common root cause of this behavior would be a custom rule either in their email inbox or within their email domain that is suppressing the email or moving it to a specific folder.

You can find  more information on the possible root causes behind this behavior, here:

Why aren't my signers receiving Docusign Notification emails?

Feel free to let us know if you need further assistance with this. 

Best regards,  

Alejandro R. | Docusign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!  

​Hi ​@sbarnhart,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

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