Hi ​@User8357289253 — thanks for reaching out.

We’re here to help where we can, but billing or account changes must be requested from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.

For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case.

If you are having trouble creating a case, I can help you with that. You can send me a private message with your Name, Account number in question, email address linked to your account, and case number if you have already created a case, so  I can follow up on your behalf.

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Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, click “Best Answer”!

Hi ​@User8357289253 
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.