I Cant Cancel My Refund or Raise Support Request

Question

The server keeps throwing an error when the trying to cancel my subscription. Not able to login to support to raise a support request.

Ma.Cubio · Accepted Answer

Hi ​@User8357289253— thanks for reaching out.We’re here to help where we can, but billing or account changes must be requested from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.For any billing-specific questions, you (or your admin) can open a support case directly here:Open a Support Case.If you are having trouble creating a case, I can help you with that. You cansend me a private message with your Name, Account number in question, email address linked to your account, and case number if you have already created a case, so I can follow up on your behalf.—Ma. Cassandra | Docusign Community ModeratorIf this pointed you in the right direction, click “Best Answer”!

Ma.Cubio · Answer

Hi ​@User8357289253How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.