I am trying to open a support case in the support portal but I’m getting an error. I’m logged in with my admin account but when I select the eSignature and IAM Applications as the product and hit Continue, I get the error below. I’m not sure how else I can contact DocuSign.
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing this to our attention.
Can you please try these troubleshooting steps?
1. Clear cache/cookies.
2. Try a different browser(s), like Google Chrome and Microsoft Edge
3. Use Incognito.
4. Try a different device
If you still get an error, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description. Get Support.
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer 
" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Best regards,
Jenny | Docusign Community Moderator
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