Candidate filled in wrong details to the Compliance form ( TFN / Superform), as admin we are unabel to edit the generated pdf to correct

Hello ​@Rohini, 

Thank you for reaching out to the Docusign Community! We're grateful for your question and happy to share our knowledge!

We understand the challenges and frustration you've faced, especially when you are trying to complete an important task. Let's work together to sort this out.

We have a few questions:

• Where was this document generated/sent from? The regular DocuSign Website, or integrations like CLM, Salesforce, etc.?
• You mentioned you are trying to edit the generated PDF. Do you mean you are trying to correct an envelope? Are you trying to edit a text field?
• When you navigate to your Docusign Inbox/Sent folder, what is the current envelope status? Does it show as In progress or Completed, or does it indicate that the candidate has already signed?
• May you please describe step by step what the candidate was doing when the issue appeared? For instance, did they fill out the form, and when they realized the details they entered were incorrect before completing the signing process, could they not change it? Did they close their browser, or click finish later? 
• To check further and provide accurate advice, can you please send me a private message with the envelope ID and the details of the signer? 👉Locate a Docusign envelope ID

We look forward to your update. We're here for you!

Sincerely,

Melanie | Docusign Community Moderator
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Hi ​@Rohini,

How are you? I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Sincerely,

Melanie | Docusign Community Moderator