Hello ​@Abergamo,

Thank you for reaching out, and welcome to the Docusign Community! We are pleased to have you here and are eager to share our knowledge with you.

I understand that you are facing issues with your DocuSign account, including unexpected charges and trouble accessing your account to reach customer support. We sincerely apologize for any inconvenience this may have caused.

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support  can review and assist you with both your access issues and billing questions. To create a case without logging into your account, please use the section at the bottom of the page: Get Support

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you, Mo - 

I have tried numerous times to schedule a callback from DocuSign support via the webpage you referenced to arrange a refund, without success. Please let me know how I can get support from a live person ASAP. I did not authorize this charge and will report this to my bank immediately.

Hello ​@Abergamo,
 

I understand the urgency of this matter and I am willing to help. Do you have a case number that I can follow up for you?

I hope to hear from you soon. Thank you and have a great day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Abergamo,
 

I hope you are doing well.
I would like to confirm if you still need assistance or if everything is good now?

I hope to hear from you soon. Thank you and have a great day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Mo,

Thanks for reaching out. I have not been able to resolve this matter and need a live person to help me. I even reached out for help on DocuSign’s LinkedIn page and didn’t get a response.

I NEED TO REACH BILLING...I HAVE BEEN CHARGED 3 TIMES FOR ONE ACCOUNT 4/25 $120, 6/16 $120, 6/23 $151.30.  MY PHONE NUMBER IS <Info Removed> ACCOUNT NUMBER IS <Info Removed>  PLEASE CALL OR EMAIL TO HELP RESOLVE THIS ISSUE.  I HAVE TRIED OVER AND OVER AND OVER AND OVER TO GET A RESPONSE.  AS YOUR REVIEWS SAY...YOUR CUSTOMER SERVICE IS REALLY AWFUL. 

SANDRA GIANNINI IS A VERY FRUSTRATED CUSTOMER

Hello ​@Abergamo ​@Sandi Giannini 
I’m sorry that your concern about billing is still unresolved. Rest assured, I’m here to help!
If you confirm that you are the account's admin, I can help you create a support case. Please send me your details via private message: name, account number in question, email address linked to your account, and case number if you have already created a case, so I can follow up with you.

 
Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

• Also sent to your second message

•  

• WOW it sure takes a long time to get a response from Docusign. (BTW Docusign customer service has awful reviews) This is the third time I have tried to get someone to help with being charged three times this year. I have had a Docusign account for many many years with different employers as well as my own so I'm not new to this.
  
  Account name is Sandra Giannini, also might be Sandi Giannini Account number <Info Removed>
  I was charged three times this year. email is <Info Removed>
   

  1. 4/25/25 $ 120
  2. 6/23/25 $ 151.40
  3. 6/16/25 $ 120
  I would really like to speak with someone. My phone number is <Info Removed> and get this resolved ASAP!!

   

Hello ​@Sandi Giannini 
I have created a support case for you and sent you the case number via private message. I appreciate your responding through my email.

By the way, I sent you an email. I would appreciate it if you could review it and respond so I can help you further. Thank you.

Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@Sandi Giannini 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Likeand click "Best Answer"