I need help getting a refund and I've tried DocuSign's digital support without any luck

Hello ​@Abergamo,

Thank you for reaching out, and welcome to the Docusign Community! We are pleased to have you here and are eager to share our knowledge with you.

I understand that you are facing issues with your DocuSign account, including unexpected charges and trouble accessing your account to reach customer support. We sincerely apologize for any inconvenience this may have caused.

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support  can review and assist you with both your access issues and billing questions. To create a case without logging into your account, please use the section at the bottom of the page: Get Support

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you, Mo - 

I have tried numerous times to schedule a callback from DocuSign support via the webpage you referenced to arrange a refund, without success. Please let me know how I can get support from a live person ASAP. I did not authorize this charge and will report this to my bank immediately.

Hello ​@Abergamo,
 

I understand the urgency of this matter and I am willing to help. Do you have a case number that I can follow up for you?

I hope to hear from you soon. Thank you and have a great day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.