eSignature

Hi DocuSign team, Would you be able to help me with answering the questions below?What are your costs for a single signature transaction. What is considered a transaction in DocuSign? Is it maybe that for every one document that is signed (regardless of how many individuals are signing it), exactly one transaction takes place. Or is it that the number of transactions is the same as number of people signing (regardless of how many documents are involved), or is it something else? Is there a minimum number of transactions which an organization that purchases a DocuSign membership must commit for a year? Can this number change as the year goes on?In our organization, we would need to execute signatures via another software. This software requires that integrator Key and Secret Key are provided for the application which executes e-signatures. From my understanding, this is offered in DocuSign, but Admin access in DocuSign would need to be provided for it. Would these keys be offered with a

Am I able to set a retention policy per each individual template, specific to that template? Say for example, I would like to retain every instance of the use of Template A for 1 year, but I want to only keep completed instances of Template B for 2 months - can I set each with their own retention policy? OR is the retention policy applied account-wide to all templates/envelopes/documents? Thanks! 

We have had docusign for many years and would like to enable document retention.  However we want to do this moving forward only to prevent our clients from getting potentially hundreds of emails.  Why is there no option to use document retention moving forward and not back date it?  Second part of the question is if we enable document retention does that mean the signee will only have access to those documents for the set period of time as well?

Hi,I am trying to sign a document and only my first name is appearing instead of the my full signature. I am also not receiving the option to add a custom signature when I am at the signing portion of the document. I would greatly appreciate the help.

Is there a way to change the email that the "verify new device email” is sent to.  I'd like to keep my account email the same but change that email to a different one.  Thanks

We have a document that has 3 signatures. Signature 1 was completed and Signature 2 received their notification to sign. Signature 2 was completed but Signature 3 has not received notification to sign. We can see on our system that Signature 1 and 2 is complete and we are waiting on Signature 3. As a business we don't want to have to go the the client to ask them to complete again so is there something we can do our end as administrators to ensure Signature 3 gets their notification to sign?

I want to add physical addresses to my mailing list as it’s annoying to retype every single address as I write up offers.  How do I add this?

Do eSignature templates allow the creation of a one-up or automatically increasing number each time a  PowerForm/Template is created? Ideally, we want to have a means of tracking documents with a smaller identifier than the envelope ID. Appreciate any insight!

Hello team, How to set-up the document retention policy for the particular group?  

The files I am seeking to access to upload documents to sign are not responding when I click them. Any ideas whats going on?

Hi All,Can you please let me know from where can I get the details for “OAuth URL”;  to show the Demo to the client regarding the esignature suing Docusign, as it is one of the ask for completing the setups in the Oracle Fusion Procurement Cloud. Regards,Satyendra

I am a real estate professional and new to DocuSign.  How to set all to get my sign auto and my client through email.thanks

i downloaded a pdf document and put in the signers, but it wont give me any option to send. when i click on ‘prepare document for signing’ it says it is unable to send this document. i have done this many times before but for some reason it wont. i will when i send it thru zipforms but not when i upload a document. help.

I need to find an Envelope from about a year and a half ago. Is there a way to search for this?

Hi,I have recently signed a heap of documents for building a house through DocuSign.The bank needs the digital certificates and said I should be able to log into my DocuSign account and download them.I had not created an account prior to signing any documents, so when I created an account with the same email address, there is nothing in the history or completed sections.I do not have the original emails from DocuSign,Can they be added without having to ask the builder to resend them all.Thanks,Tiana.

I e-signed two documents to send to Capital Communications Federal Credit Union.  I did not save copies for myself...can I access them without a paying fees? Ron Pick

When configuring delegation with specified start and end dates, will all my pending documents be directed to the new delegated signatory, or only those sent within the specified start and end dates?

How do I send a document for signature by one signer, then send the document to another person who will then send the same document to another signer for signature. The documents seems to be locked after the first signature. 

Hi, I’ve followed instructions on how to correct an envelope to add a signatory but I’m having some issues. Once I add the new signatory and click ‘correct’, nothing happens, I do see the ‘correcting banner’ but still nothing happens. I need to add another signatory and remove the one that I had there so I need to set up new boxes for where this person needs to sign. I was expecting to be able to go to the ‘standard fields’ and add new boxes to the new signatory. Do you know what step I might be missing? I was even able to move the new signatory into their place in the recipients. Thanks

When signing a document, single signer (yourself) does the electronic record and signature disclosure have to be present in the combined PDF to ensure Part 11 compliance? 

I hve purchased BUSINESS PRO, but I could not find bulk send button in my account. I really make me sad.

He Dear community users,Reaching out to find support - I have a 3000 pages document to be initialized on all pages. How do I automatically add the Initials Field on all pages?Thanks for your helpCathy

I want to send the below type of envelope but when I get to step 3 I run into a problem.  Your instructions say to click on the actions drop down list and select Specify Recipients. When I click on my actions drop down list I do not have a Specify Recipients option, I only have these options.  How do I add the Specify Recipients option to my actions drop down list?  This process would be so helpful to my team if we could get access to it. Thank you!

If I create a PowerForm that requires an attachment, are all subsequent signers able to view the attachment?

I am a sender. I need five signers to each use their uploaded signature image to sign the document. Three of the signers are able to do this without an issue. The other two signers have each informed me that they do not have the option to use a signature image. One of these individuals even stated that they normally have this option, but for some reason, they were not able to use an image on the document I sent. Why are the five signers receiving different signing experiences/options? How do I correct this going forward? I have many more documents that will all require uploaded signature images, with many different signers. I do not understand the variation. Thank you.