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PowerForm Error

  • March 6, 2024
  • 5 replies
  • 3165 views
M
New Voice
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I’m trying to create a new Power Form and and get this message: “Cannot create a PowerForm from the selected template. Direct signing mode is not enabled for PowerForms.”  I can’t find any answers or workarounds for this message.  Please help.

 

Best answer by Manderson307

This is my first attempt.  I was able to resolve the issue by selecting the Require Email Validation check box in the Advance Options Settings.  

    5 replies

    D
    Hero
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    @Manderson307 This is an error I have not seen before with Powerforms. Have you been able to create a Powerform previously without error or is this your first attempt?

    On the Template that is being used for this Powerform, please make sure the first Recipient has a Role but the Name and Email address should always be blank.   

    Any additional unique items on the Template? Fields or configuration? Authentication?

    M
    New Voice
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    • Manderson307New Voice
    • Author
    • New Voice
    • Answer
    • March 6, 2024

    This is my first attempt.  I was able to resolve the issue by selecting the Require Email Validation check box in the Advance Options Settings.  

      A
      Docusign Employee
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      Hi @Manderson307,

       

      I hope you are doing well.

       

      I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

       

      If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

       

      Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

       

      Best regards,   

      Alejandro R. | DocuSign Community Moderator   

      "Select as Best" below if you find the answer a valid solution to your issue! 

      D
      Newcomer
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      • danaNewcomer
      • Newcomer
      • May 3, 2024

      this is happening to me also & i dont understand why as I’ve created them in the past

      A
      Docusign Employee
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      Hi @dana,

       

      Thank you for following up.

       

      I am sorry to hear that you are unable to bypass email verification in your Powerform.

       

      Based on historical cases where this error has appeared, the root cause of this behavior seems to be a missing feature in the account’s configuration.

       

      Docusign support can assist in enabling the feature, if your plan includes access to Powerforms.

       

      To create a new support case, please fill out the form provided below and include the error as part of the description of the issue:

        

      https://support.docusign.com/en/contactSupport 

       

      If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

       

      Feel free to let us know if you need further assistance with this. 

       

      Thank you for using Docusign, we hope you have a wonderful rest of your day! 

       

      Best regards,

       

      Alejandro R. | Docusign Community Moderator  

       

      Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

       

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