@Jim Shalhoup 

If you do no not have access to the email associated with the account, you cannot change the email address. The verification code sent to the email is required to prevent fraud and ensure you have access to the email address. Imagine if this would not be in place and everyone could get access to an account that by pretending to had access before. This would be a major concern, especially with corporate customers and a user leaving the company and still being able to access their account and documents afterwards.

Therefore, it sounds like need to create a new Docusign account under your new email address.

Hello @Jim Shalhoup ,

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Best regards,

Nathaly | Docusign Community Moderator
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