Change my email. The one used is no longer active.

Question

I know longer use the email associated with my account, How can I change it? Docusign sends a verification code to the email that is no longer active.

Michael.Rave · Accepted Answer

@Jim ShalhoupIf you do no not have access to the email associated with the account, you cannot change the email address. The verification code sent to the email is required to prevent fraud and ensure you have access to the email address. Imagine if this would not be in place and everyone could get access to an account that by pretending to had access before. This would be a major concern, especially with corporate customers and a user leaving the company and still being able to access their account and documents afterwards.Therefore, it sounds like need to create a new Docusign account under your new email address. You can alsoreach out for support for further assistance:How do I contact Docusign Customer Support?Important Changes to Docusign Support

nathaly.monge · Answer

Hello @Jim Shalhoup,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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