Back to Docusign.com
I know longer use the email associated with my account, How can I change it? Docusign sends a verification code to the email that is no longer active.
Solved
Change my email. The one used is no longer active.
+1- Newcomer
Best answer by Michael.Rave
If you do no not have access to the email associated with the account, you cannot change the email address. The verification code sent to the email is required to prevent fraud and ensure you have access to the email address. Imagine if this would not be in place and everyone could get access to an account that by pretending to had access before. This would be a major concern, especially with corporate customers and a user leaving the company and still being able to access their account and documents afterwards.
Therefore, it sounds like need to create a new Docusign account under your new email address. You can also reach out for support for further assistance:
+19- Docusign Employee
- Answer
If you do no not have access to the email associated with the account, you cannot change the email address. The verification code sent to the email is required to prevent fraud and ensure you have access to the email address. Imagine if this would not be in place and everyone could get access to an account that by pretending to had access before. This would be a major concern, especially with corporate customers and a user leaving the company and still being able to access their account and documents afterwards.
Therefore, it sounds like need to create a new Docusign account under your new email address. You can also reach out for support for further assistance:
- Community Moderator
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.