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After sending an envelope I realized one of the email addresses is incorrect. When in the agreements tab while the document is in progress and no one has signed the “correct” option was always in the dropdown menu to select and would let me update an address and resend, however it is no longer listed in the menu of choices. Help sources say this feature exists. I’ve tried logging out and signing in again and a different browser. Has anyone else had this issue?
- Docusign Employee
Hello
Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.
I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that the correct option is missing for an envelope.
Can you provide the envelope ID for this envelope?
Do you know if your account has set a custody transfer rule?
Is this the only envelope being affected by this?
Are you the only user affected by this on your account?
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Docusign Employee
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Newcomer
Correct is not an poption for enveelopes that are missing a “.” in an email address.
This is more than embarrassing as it is holding up a high priority business process.
- Community Moderator
Hi
It looks like you’re experiencing an issue with correcting an envelope. Sorry to hear you're running into this. Could you please provide more details? If possible, please send me the envelope ID in a private message so I can take a closer look 👉 Locate a Docusign envelope ID
Thank you!
Regards,
Melanie | Docusign Community Moderator
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