Completed document name shown as *.docx.pdf

Forum|Forum|2 years ago
June 17, 2024
4 replies
251 views

We use a docx file as template document, because docx file is only supported file extension with customized fields. When signature is completed, the document is shown as *.docx.pdf. Is there a way the completed document shown only as *.pdf?

eSignature

Pau123

Active Voice

Hmm, it’s possible this thread from a while back in the Docusign Community might help she some light on the issue you're having:

N

nathaly.monge

Docusign Employee

Hello @dujianjun79 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

carlos.torres140

Active Voice

Is there any solution to this issue? I found the same problem.

M

Melanie.Panguito

Docusign Employee

Hi @carlos.torres140

We're sorry you're running into an issue. Have you had a chance to review the thread shared by another member? Here it goes:

When saving a document to PDF, it is actually saving as a Word document. How do I fix this? | Community

Hope that helps. Let us know if you have questions— we've got you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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