My account got deleted and I cannot access support.

Hi ​@Account—glad you checked in!

I totally get how confusing it must be to suddenly see messages saying your account doesn’t exist. Don’t worry, we’ll get this sorted out together.

Can you tell me if you typed in your email and password manually? And have you tried logging in from a different device or resetting your password?

If you still can’t get in, here’s the quickest way to reach customer support 👉 How do I contact Docusign Customer Support?. You can contact them via live chat, so you’ll be connected with a representative right away.

And if you run into any trouble reaching them, just send me a private message of the account number along with the email address linked to the account, and I’ll take care of the next steps for you.

Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Thanks so much - I DM’d the full context!

Thanks so much for the information ​@Account . As I mentioned in our DM, a case has already been created for you, since this may involve personal information that cannot be shared here in the public forum, in line with our Community guidelines.

We've sent you an email with the next steps, and we’ll be on the lookout for your reply so we can continue helping you from there.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"