Issue with pdf displaying correctly in Docusign envelope

Forum|Forum|6 months ago
February 10, 2026
2 replies
317 views

Hello,

I’ve noticed when adding pdf files to a Docusign envelope that more and more, these files do not display correctly in the Docusign envelope. It’s not caused by a large file size. The display issue has happened to a one page pdf file that only had text. The test displays like wingdings or unicode font. Is there a recommended pdf file format to use in Docusign? Perhaps a certain version to use?

Thanks,

Anne

M

mr1

Respected Advisor

@Anne M

This may be due to font in the original document not being supported.

You can try flattening the document (‘Print to PDF’). This was discussed in another thread:

good luck

mr1

MR1

M

Melanie.Panguito

Docusign Employee

Hi @Anne M,

We’d like to know if the suggested solution was helpful. If yes, we'd greatly appreciate it if you could mark it as "Best Answer" ✅, to help other community members find trusted answers.😊

Let us know if you need further assistance. We're here for you!

Sincerely,

Melanie | Docusign Community Moderator

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