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28 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,226 Topics
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5226 Topics

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Coveandhatch1Newcomer

asked in eSignature

signing a document, only initials appear, cannot change

I received a document to be initialed in one location and signed in another. I clicked the initial box first wrote in my initials, then clicked the box to sign and my initials automatically populate instead of my signature with no way of changing this. I’ve tried on my iPhone and my windows desktop and I cannot find a way to change or edit the signature in the document. I’ve added new signatures to my docusign account but they do not show up either. I’ve been fighting with this for like three hours and can’t get it to work. Any help would be appreciated.

6896

7 months ago

RoelNewcomer

asked in eSignature

error out of sync - refusing to send enveloppe

when I try to save and close: I always receive that an error has occured it seems to be an out of sync error - although everything in the doc is fine i am unable to send the envelope out What to do ? Without losing a full heavy document tailored for signature and initials ROel

3362

7 months ago

EFSEFSNewcomer

asked in eSignature

I am an Admin for my Account but I cannot Adjust the Advanced Options for an Envelope

Hello,I am an Admin for my Account but I cannot adjust the “Advanced Options” for an Envelope. There are “lock” icons next to each of the settings under the Advanced Options.Please let me know your thoughts on why these options are not available to an admin. Thanks!

552

7 months ago

LydiaGitNewcomer

asked in eSignature

Email Resource File - Hide collaborative field activities

How can I modify the Email Resource File to hide the collaborative field activity from the email/envelope history that the signer receives? This is to make sure that the signer such as an employee does not see the changes that were done.

332

7 months ago

SpatilNewcomer

asked in eSignature

Docusign envelope without signatures

We have an use case where we don’t want any signatures from merchant but we want to send the envelope alone. we are using Docusing API. can anyone please suggest how we can achieve this.

1492

7 months ago

ShahabNewcomer

asked in eSignature

Cancellation of approved document

Hi ,How can I cancel an approved document and notify signers ? Thanks!

1692

7 months ago

tom4444Newcomer

asked in eSignature

Customer Service Contact

People are using the discussion boards to ask questions that should be directed directly communicating with customer service instead, like when they are overbilled or their files disappeared before they did their taxes. Is there any way to contact Docusign customer service privately or do you just have to try to talk to them through the public discussion boards?

Capt EddieNewcomer

I use Docusign for the encryption security. But Docusign emails final documents to me over unsecure email. How is this secure, and why am I paying for this? Eddie

1444

7 months ago

HuguesNewcomer

asked in eSignature

How to configure Automated phone call for recipients without cellular phone ?

For recipients without cellular phone, ‘Automated phone call option’ is mentioned on Docusign support web page :https://support.docusign.com/s/document-item?language=fr&rsc_301=&bundleId=gav1643676262430&topicId=rzi1578456523624.html&_LANG=frfr What is procedure to configure such option for a recipient living in Canada ?Thanks

102

7 months ago

Anya JamesNewcomer

asked in eSignature

Validation field with correct data causing an error on some computers

We have a form with several validated fields. One of the fields requires 4 characters, all CAPS.This form is one that is used regularly without error and has not had any changes made to it in several months.In the past day or so, even though the data entered in this field is accurate, the field is throwing an error - only on certain computers and laptops.Has anyone seen this.

162

7 months ago

newton76Newcomer

asked in eSignature

Include field data in the email body

I want to make it easy to see/search what my clients have written in their data fields by having the information included in the message body. This way I can search the information in my mail inbox so that I don’t have to click/open into the same envelope many times to view the information. Is this possible?I know I can add the email and name of the client to the message, but what about the actual data fields? tysm.

D.MackNewcomer

I have created a PowerForm for a credit application that is to have a link on our organization website that customers can use whenever needed. The form has a portion for applicant and a portion for co-applicant. If both are filled out then it proceeds as necessary to the correct department. Unfortunately if someone tries to only complete the applicant section with no co-applicant it throws an error message and will not let the applicant continue. I have a conditional routing set for applicant completed to go to Dept A. I also have it set so that if a co-applicant completes it should also go to Dept A. Has anyone ever run into this issue?

265

7 months ago

MsRealtorNewcomer

asked in eSignature

I sent an email to the wrong person!!

If I have sent an email to the wrong email address can that person see the document after I’ve corrected it? I sent it to the wrong person. I was able to correct and send to the right person before the wrong person opened it. Can the first person (the wrong person) still see the document?

2303

7 months ago

Igniters Tech ConsultingNewcomer

asked in eSignature

Requesting Qualified Signatures

Hello,How can I verify whether my account allows for requesting Qualified Signatures? And if possible how can I enable qualified signatures? On https://support.docusign.com/s/document-item?language=en_US&bundleId=xcm1643837555908&topicId=wjg1635415874371.html&_LANG=enus it says that: “Requesting qualified signatures to recipients requires that your account allows one of the following QES signature types: DS EU Qualified with in-person ID check, IDnow - EU Qualified, or Signer Held EU Qualified.”

942

7 months ago

pauljmeyerNewcomer

asked in eSignature

Download signed document from powerform

I have a powerform on my website. Is it possible that whoever fills this out as the abillity to download it after signing?

212

7 months ago

markarNewcomer

asked in eSignature

Disable download and save a copy.

Hello everyone,I am currently testing DocuSign before purchasing a plan. I want to confirm if there is a function that allows me to disable the download or save a copy option for the signee. I only want the recipient to receive an email, sign the document, and not be able to download or save a copy. Is this feature available in the paid plan?Thank you.

4232

7 months ago

Kris BeischerNewcomer

asked in eSignature

Share user's envelopes

I was listed on the share user’s account and forgot to remove my access before I closed the account. I reactivated the account to remove myself from the shared user account it won't let me remove because it's pending with them and they are no longer with the company. How do I remove myself. thank you

CayeNewcomer

When I send out contracts, the project manager initials, then it goes to our vp for signature and then to the subcontractor. The project manager does not want a copy of the completed envelope. Is there a way to cut that off?

264

7 months ago

jameskehlerNewcomer

asked in eSignature

No "review documents" option

I sent some clients a document to sign in which I had to sign as well. When I got the email to sign, there was no issues and I signed accordingly. As for my clients, there is no yellow “review documents” button to click to take them to DocuSign to sign their documents. I facetimed the clients and they showed me and it is very odd. I resent the package numerous times and a couple times it flashed the “review documents” option, but it was only there for a fraction of a second. The entire blue banner where the review documents option should be is entirely blank. Can someone help?

1744

7 months ago

PRAKASHNewcomer

asked in eSignature

This envelope cannot be sent because it was already digitally signed, and is not in a valid state to resend.

312

7 months ago

IddhaNewcomer

asked in eSignature

Document type or origin is not accepted

Hi guys,I am trying to sign a document but when its time to verify my identity the app says that the document type or origin is not accepted.I am using a Canadian passport or a Canadian driving license and neither are working despite being in the list of supported documents.Any idea how to solve this issue, why would that not work?Thanks in advance.

1073

7 months ago

Munish vedaNew Voice

asked in eSignature

to check the sent document with whom its pending

in case for example there are multiple signers for an envelope, (not just one signer), business wants their internal stakeholders to be notified each time one of the listed signers signs the document.So they can know whom is pending the signature, they want an email option for notification, and not having to go into the system to check the document history

1033

7 months ago

Munish vedaNew Voice

asked in eSignature

What is error meant by ? how to resolve this .

602

7 months ago

midgordenNewcomer

asked in eSignature

Converting applications into contracts

A customer fills out an application. Once that application is approved, we use that information to fill out a contract. Is there a way to populate the contract with the relevant information from the application?

7 months ago

tom4444Newcomer

asked in eSignature

Docusign Deleted documents?

Where are the documents I signed more than 6 months ago? I need them for my taxes but it only shows the last 6 months of documents. I cant find them anywhere. Banks keep all information available online for at least 18 months...until the tax deadline has passed so that customers can easily access the information when it is needed for taxes. Is there an easy way to access my missing documents or does docusign just delete everything over 6 months old leaving customers with no information when its time to do their taxes?

1812

7 months ago

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