Core Capabilities

I am only seeing documents from the past 12 months. How do I access all of my executed documents?

Hello,when sending a document, the recipient/signer receives an SMS asking him to take a picture of the driving license or passport in order to go on with the verification/signing process. The recipient clicks on the link and takes a photo of the ID. Then he always receives the info “we couldn’t verify your identity. Try later”. With the docusign app it works, but it doesn’t work in the browser. Any ideas what could be wrong?Thank you!  

I have created a powerform from a template. The template allows for users to assign it to someone else to sign. There is 1 recipient as a Needs to Sign with the relevant fields to complete. When I try to assign it to someone else in the DocuSign screen (usually under Other Actions) the option is not there. I can’t find anything online to understand why I don’t have the option to Assign to Someone Else, like a normal envelope.

I want to complete a template - the document to be sent is an invoice and will be different every time.The recipient has to sign, and input an account code in a text box. The signature needs to be auto dated. We can do this manually but is there a way to input the signature box, date and text box as a template?

hi there  I am currently part of a plan and I want to purchase a separate personal plan outside of the plan I belong to. When I try to do so I get an error that I cannot purchase a personal plan since it is not part of a successor plan. Can you please kindly advise? Thank you!  https://ecom.docusign.com/plans-and-pricing/esignature

Does shared access continue to work after a user is deactivated.(Ex. If user A has shared access of user B, will user A be able to continue having shared access of user B after user B is deactivated.)

Hello, I’d like to delete my free account along with any information relating to me. The communities pages has directed me to several similar questions and responses but the links are no longer active. I get a 404 Error. Thank you,

I lost access to a Google account that is associated with a Google Voice number.  When i registered my email address for a free Docusign account so I could sign documents from my accountant, etc. (who has a Docusign corporate account), I used the Google Voice number, specifying SMS. I still can receive phone calls on the number but because I cannot login, I cannot see SMS sent to me.  When I attempt to login, it tells me to try again when I have access to the phone number (which I don’t ever expect to get).Is there a way to get Docusign to change the 2FA setting on my account from SMS to phone call?  Can my accountant, which has a corporate subscription to Docusign contact Docusign support and somehow get me access? I have other email addresses, so solving my immediate problem is easy, but I really would like to recover my Docusign account.Note the same userid and password is required for this community forum, but it doesn’t use the same 2FA mechanism.

I signed a series of Docusign documents on a 3rd party tablet.   They saved a copy of the documents on a USB drive and provided the USB drive to me.  However, I believe one of the documents was altered.   Additionally, the PDF documents I was provided have a red seal at the top that says “This is a Copy.  The Authoritative Copy of this record is held at na2.docusign.net”.   Is there a way to prove or not that the content of the document are exactly what I signed?  

Hi,We recently issued a document to a customer to sign.Next thing we got an email to say ‘here’s your signed document’ with a link to access the completed document.However when we log into Docusign, it is still showing as incomplete, waiting for the customer to sign it. Can anyone shed any light on this?The customer in in a different region (N America as opposed to us being in Australia) would that be something to do with it?How do we get the completed version in our Docusign? Thanks all.  

I uploaded a document and sent for signature on 13 Feb to 5 signatories. On 20 Feb I checked in the morning and there was only one signatory left for signature for which I have chased through Teams.when I checked in the evening same day, document seems to be missing from the list. I can’t find it anywhere. its neither deleted nor purged and even I didn’t get any mail if it is complete. How can I find that document?

Hello,We have user who has @ DocuSign Accounts with the same email address, but different Account #'s. Ss there a way to get rid of one those accounts? I have seen a few  other related threads here but I did not see one that provided a solution for this in particular. Can someone point me in the right direction? Thanks,Fred

Is there a phone number I can call for issues?

Hello,We have a CLM template with the following logic:<# <Conditional Test=”number(//Quote_Lines_Count) > 0” /> #>Count is greater than 0<# <EndConditional/> #> <# <Conditional Test=”number(//Quote_Lines_Count) < 1” /> #> Count is less than 1<# <EndConditional/> #> The first conditional test is working well. We see "Count is greater than 0" show up on the document when Quote_Lines_Count has a value > 0. It also does not show up when the value is <= 0.However, the second conditional test is not working. "Count is less than 1" does not show up on the document when Quote_Lines_Count has a value <= 0.We tried the following too but it did not work.<# <Conditional Test=”number(//Quote_Lines_Count) = 0” /> #>Count is equal to 0<# <EndConditional/> #> Any idea what’s wrong here or what would be the right way of achieving what I am trying to do? Thanks.

I am trying to add a postal address field to a bulk send. The standard fields are populating but i can’t seem to label the field properly to pull through from the CSV, is this possible? 

A number of us are recipients of a docusign sequential multi-person form. Three of us have signed it.  The document never appears in the 4th person’s email or account.  Their email address has repeatedly been checked, the form has been resent twice. It never appears for the 4th signatory (neither by email notice or in their account “inbox”).How do we fix this?Thanks,PJS

One of our users has started to also work of a subsidiary of ours. Is it possible to have an account with 2 different email addresses/signatures or do we need to make another account for her second email? She is going to user eSignature on both emails.  Many thanks

I selected a signature for DocuSign and it worked for several documents, but now it appears scrunched and messy.  I deleted the selection and added a different one, but the issue persists. Any ideas?

I ma getting error 100 character limit when the Signer name exceed 1000 characters. Is there a way to increase the length of Signer name? Signer signer = new() {     Name = “more than 100 characters”,     Email = exchangor.Email,     RecipientId = Convert.ToString(indexSuffix),…….}

Hi Team, Sender wanted the HRBP to view the document ans has chosen the below. Gaurav is able to see the document via outlook but cannot scroll down the page as attached.  (Information removed due to it being personal)     Needs to ViewSent on 2/16/2024 | 01:55:00 pm

Hi DocuSign, I logged in to my DocuSign account this morning and found out that my dashboard is empty. No completed signed documents and I cannot see my 4 pending documents. I tried logging in and out to see if the problem persists. Can you please check what the issue is?  Thank you!JLA

Hello community, Just wondering how you delete unwanted initial spots you add to a document. Some allow me to click and delete, yet others i don’t know how the extra ones got there and will not allow me to click and delete?! Hailley

The use case is a signable document that I want to post on a public website (this could be like an NDA, a sales contract, or a Terms of Service).The signer would be able to initiate the creation of an envelope (which they would first sign and then I would sign, basically I would want all the usual workflows under that template to execute).

What does the hex string under the signature used for?

Hello everyone, I am using DocuSign for Dynamics 365, I have an urgent problem and I searched many thing but could not solve my issue. The problem is I have two flows that use the create an envelop step and on that we put some text on the step. Now when someone sign the document or reject that will get a completion email or rejection email that contains the signed or unsigned document, but the problem is this email is like the first mail and I want to change the text of the email. it means the start email and the completion email text are same. how can I change the text of these final emails?