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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

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5669 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
When somebody is CC'd, do they receive a copy going out or only once its all completed?

Im curious about when somebody is CC'd on a Docusign, when do they actually get notified of the Docusign. Is it only when its completed? I was assuming that when its sent out, the CC'd parties all see the Docusign going out (basically like a standard email) so I was relying on the CC'd parties being aware the Docusign has been sent out. I was just told they only see it AFTER its completed, so the CC'd party does not know the Docusign has been sent and potentially waiting for the signing parties need to sign. Is this true?

7031
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Does resending an original envelope count as multiple envelopes??

I have resent a lot of original envelopes in the past and am wondering if this adds an envelope to my sent total for each resend or does this count as only one envelope sent for the original one created?

2872
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to download ALL completed documents without having to select each individial envelope to download?

I am being assigned a new account and my completed documents won't be transferring with me. I will need to access them in the future potentially.

1441
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
My Customer & I have received 2 emails each saying their DocuSign document has been voided. The document it refers to was actually signed and completed 1 month ago. How do I get these email notifications to stop?

My Customer & I have received 2 emails each saying their DocuSign document has been voided. The document it refers to was actually signed and completed 1 month ago. How do I get these email notifications to stop?

1107
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Ho do I add the e-witness feature? Two signatures - two witnesses. Thank you!

Ho do I add the e-witness feature? Two signatures - two witnesses. Thank you!

541
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hey, can I request a re-signature of a document? One of the signers signatures didn't go through? Also, with the personal plan I only get 5 sends a year???

Hey, can I request a re-signature of a document? One of the signers signatures didn't go through? Also, with the personal plan I only get 5 sends a year???

286
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hello, I shared an envelope with a new team member, and they are unable to see it on their manage page. All other team members with the same access can see it. Has anyone had this issue or have any information on what may be causing this? Thank you!

345
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way for single approver to bulk sign a document in several places and then perform one signature verification? we have the 21 CFR Part 11 compliance version of DocuSign.

Is there a way for single approver to bulk sign a document in several places and then perform one signature verification? we have the 21 CFR Part 11 compliance version of DocuSign.

361
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do i configure the templates to send envelopes using the teams email instead of my email.

Hi I have a use-case where i developed a template for a certain business unit in our organization but everytime the template is used the mails are sent with my email instead of the teams' email. 

377
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can you still use the pdf of a partially signed envelope that was later voided?

While the envelope was still in-process, we downloaded the partially signed document to see the current signatures. Later, the envelope expired and was therefore voided. Can we still use the signatures on the pdf we already had? If we were to download the envelope now it would have the "Void" watermark, but the previously downloaded pdf looks clean. So technically we could use that partially signed pdf to obtain the missing signatures in counterpart. However, the IDs on the existing signatures are now associated with a voided envelope, so it seems to me they would not be valid and everyone still needs to re-sign. Is this correct?Thank you!

2631
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Bulk Send Help

Bulk Send Help

772
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hello could you clarify what the different Envelop status means? Thks a lot

Completed : I guess it means the contract creator and all partners signed the contractVoided : ?Sent : I guess it means the contract has been sent to the creator for signature. Does it in include also all partners?Expired : ?Deleted : ?Declined : I guess it means that the contract creator or one of the partner refused to sign the contractCorrect: ?Delivered: ?

352
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
where I can view how many subscribed envelopes is available to use in the admin portal? thanks!

where I can view how many subscribed envelopes is available to use in the admin portal? thanks!

213
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Am trying to send a document out to approximately 80 people. Can I attach the same 5 fields on all the envelopes at the same time to bulk send?

Thought I had it set up, but when I hit 'send' it says I haven't attached all the fields to all recipients. Also, during test runs to myself, I'm getting a second receipt email that says I'll get one once all recipients have signed (sending to personal email, NOT DS account email). How do I stop that?

764
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Send a document for signature to different companies

I need to send the same document to different companies for signature. I created a template that has my signature in it already, so I don't have to sign multiple times.I now need to send it to these companies. I click on the template, add all fields, add the recipients from each company but there's no 'SEND' button. The last step is 'save and close'.Where do I go to send them? Also, will this send it to them separately?

305
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When I attempt to open Esignature from Google Chrome I receive a error message which says "cannot proceed - server error occurred." How did I fix this problem?

When I attempt to open Esignature from Google Chrome I receive a error message which says "cannot proceed - server error occurred." How did I fix this problem?

1781
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How would we allow a customer to freely add comments and markup on a document?

Hi, we want to deliver a revision 1.00 document to a customer, and allow them to make markups and comments to share with us, so that we might address them for a Revision 2.00. They are familiar with using Adobe Acrobat for making PDF comments, or using Microsoft Word review tab, but we're not a big fan of delivering Word files. I understand that editing a document is not possible once it's signed. But is there a method for the customer to freely mark up the document or add comments/callouts? We do not want want to litter the whole document with input form textboxes - too much effort to set up for each document, and it doesn't meet the goal because this is too restrictive, when the comment might point to a particular word on a particular line, or a particular part of a graphic. What are the alternatives?

411
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change my signature?

How can I change my signature?

222
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I close a free account?

How do I close a free account?

1965
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
My superintendent's name is misspelled--how do i correc that so than when he signs a document it will be correct?

My superintendent's name is misspelled--how do i correc that so than when he signs a document it will be correct?

153
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I print out or where do I find the confirmation of the esignature selected by the customer

How do I print out or where do I find the confirmation of the esignature selected by the customer

273
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I make a correction to a document when some of the signers have already signed?

How do I make a correction to a document when some of the signers have already signed?

1021
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I just joined DocuSign and when I log in there is no place to upload a new file. What am I doing wrong?

Attached is a picture of my home screen. From the YouTube videos I've watched, there should be a "NEW" button... right?

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C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
2023 Release 1 Briefing

I watched the 2023 Release 1 Briefing this morning (Apr 13, 2023).Does anyone know when these new features will become available? It wasn't explicitly clear in the presentation when the new features would be released.I'm particularly interested in the new Web Forms feature(s).Thanks!

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C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi Team, I'm trying to check how many unused/available envelopes we still have but I can't seem to locate them in the portal. Can you help me, please? Thank you.

Hi Team, I'm trying to check how many unused/available envelopes we still have but I can't seem to locate them in the portal. Can you help me, please? Thank you.

475
C
Docusign Employee
1 year ago

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