When we send contracts via docusign they can’t be signed on a phone or ipad - but when we receive contracts from other business’ we can sign them via phones/ipad - what are we doing wrong when sending out contracts thats stopping us from signing via phones/tablets?
We have the apps downloaded etc
Hi
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your envelopes can’t be signed on mobile devices, but I will assist you in correcting this behavior.
You can allow your recipients to sign envelopes through mobile devices in Settings>Signing Settings>Allow recipients to sign on a mobile device.
For more details on how to work with this setting, see:
Options for Envelope Recipients
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
I hope you are doing well.
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If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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