Core Capabilities

I cannot find a way of getting two different signatures from one individual from the webform to map to the template. How do I do this?

I’m trying to send out a document for signatures, which I’ve done a number of times, but it’s now showing that a fax number is required for each of the signers.  (Even though the fax box is greyed out, and it won’t let me enter anything into the fax number field, so there’s no way for me to send the document.) How do I fix this so it’s not a required field?

In DocuSign, we have three joint owners, and the document is sent to all signers at the same time to fill in mandatory text fields. If the first signer fills in their details, when the second signer opens the document to complete their part, is it possible to hide the details filled in by the first signer?

While using Microsoft 365 web for contract editing, it creates several version due to the Auto Save fuctionality in Microsoft 365 web. Is there a way to delete the unwanted versions?

Hello - I am trying to reach business support but there is a message that pops up saying my account does not qualify for it. I have business pro. 

When a user begins filling out a DocuSign CLM intake form that includes a field linked to a CSV file (e.g., Vendor Name), the form auto-saves its state. A change is made by the admin to the CSV file after this stage and If the user exits without submitting and later returns to the form, the linked field displays the previously saved data rather than the latest values from the updated CSV. This results in outdated information being shown unless the user discards the draft and starts a new form, which then correctly reflects the updated CSV data. How can I fix this?

DOCGEN_PROCESSING_FAILURE    New system is totally broken.  Support is non-existant.

I've sent a document to the WRONG email address - how do I now edit to send it to the new email address???

I signed a contract a few year ago and I can’t seem to find the contract.  It was initiated by another company and I didn’t have a docusign login at the time.  The emailed copy of the contract I believe has been deleted.  Is there a way to pull it out of the archives?

On a certificate of completion, how can I verify (beyond all doubts) that a signer was/wasn’t in person signing a pin pad? This has become a legal matter in which we need to know if signer (which is now deceased) was actually present at the time.  

I am enrolling in Saint John Ambulance, as an Emergency Responder. They require references. APC-Sp-ParlDiscl-Triage-Mailbox@MOD.gov.UK have stated that: The Data Protection Act 2018 and General Data Protection Regulation require us to obtain consent and verify the identity of an individual before releasing any information. To allow us to proceed with your request, please forward a copy of your client's physically signed Form of Authority / Consent form authorising the release of their information to you, accompanied by either: A) Roke Beedell's signed photographic Driving Licence showing their current address (this must be in date). Or B) Roke Beedell's current signed passport AND a utility bill or official correspondence which shows their current address and is dated within the last three months. Please note, the signature must be either a wet signature or an electronic signature submitted via DocuSign or scanned. Please note, we cannot accept a typed signature. Upon receipt of the ab

all evironments CLMs look like this since today: seeml like not working only for us, any idea wha’t s been done in the deployment???

I want to try a free developer account, as is available at https://www.docusign.com/developers/sandbox. However, must I create another account, or can I upgrade my existent account to it?I observe that the Community authentication method for both types differs (OAuth2 versus OIDC), although I’ll remain hopeful, until confirmed otherwise...

Long time user of DS and for the life of me, I cannot fathom WHY we are subjected to the same “Switch recipients” pop up for every single envelope, including ones saved to draft and returning to them later to complete. There should be an option to turn this notification OFF and I have dug everywhere within my preferences and settings and so far, I can’t find one. PLEASE FOR THE LOVE OF ALL THINGS LEFT OF MY SANITY - Tell me where this might be found OR make it an option!   

I need to contact the support because the signing process of one of my files does not work. When I try to access the support chat here, nothing happens when pressing the button. There is also no html behind the button I could copy to another browser. It’s not working in Chrome (incognito & normal mode), Firefox, Safari  I also can not access any other type of support since I’m not a paying member. I also can’t log in to the support page, because first I’d need to open a chat - which is not working. 

We send tens of documents a day and all have to be signed by someone from our company.Is there a way to presign the documents in template so that only the other party needs to sign it so someone from our end doesnt need to go 50 times a day to DS to sign it?

I am on the templates page. I click Start → Envelope Templates → Create a template. There on the add documents area I click upload → Browse. I add a file from my system, I add the recipients and then I go to Next: Add fileds. Here one of the fields I want to add is attachments. In the past to do that I was clicking on switch to classic editor but this option doesn't exist any more. How can I do it? I can find this option if I go to Document templates but it's not what I want  

Hello!I have one form that needs to be filled out internally and saved and then sent out externally to fill the rest. Is that possible? I want to avoid multiple forms.  I am brand new to DocuSign and appreciate the help!!

We used to be able to see if the percipient has viewed the file .  That option seems to have been deleted. Is there a way to see if file was viewed? 

Is there any way we can remove the expiration date set at the account level for docusigns? for the network fee project I’m having to resend all agreements every time they expire, and it’s causing a lot of extra work. I will still be able to choose an expiration date, but it will be further out than 30 days.

HiI used 2 payment to buy a QES signature for the french french INPI, with the error message “not EIDAS validated.Docusign is definitly NOT usable with INPI, so I have now 2 non valide and non usable pseudo signed documents for which I paid. So I cancel my subscription and need not to be charged for those 2 documents.thanks   

The last recipient in the chain receives a copy of the signed documents, however it comes across as separate items. Is it possible to have those bundled into a single PDF, similar to downloading the finished document into a single document?

Dear community.I have created an envelope, as I usually do, and added recipients to sign a document. One recipient receives the email with the link to DocuSign to sign the document, but when he opens it, he is redirected to a login page instead of the document itself. This happens only to this specific recipient. Other recipients do not have this problem.Does anyone know what might be causing this behavior and how to fix it?Thank you.

Hi,Are Docusign fields supposed to have solid white backgrounds during the signing phase? I expected them to be transparent and not cover up any of the form lines/text all the way through, but in my account as soon as I kick a doc out for signing all of the fields take on a solid white background which looks terrible and is concerning since they turn to the expected transparent upon full execution...when I sign something I want to look exactly like it did when I signed it.Is this a bug or some setting I can change? Screenshots below (read captions): Editing Doc in Room (all good)Preparing for signing, still goodPreviewing...OK whaaaaaat is this. Maybe it’s just preview? read onDuring signing. Nope this looks terrible during signing.But wait! After everyone signs it looks as expected...OK is this a bug?