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Edit a user account that is in pending status

  • July 16, 2024
  • 2 replies
  • 459 views
T
Active Voice
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As an admin, I set up a user account for a co-worker, but I made a mistake his email address, so he never received the invitation to log in.  I can’t change it because it is in Pending status, but he cannot activate his account because he does not have the email.  How can we resolve this?

Best answer by Pawan Gangwani

Hello @Teri.Maier 

You can go to the user tab and open that particular user and in “Action” you can click to close.
and you can add new user with the correct email address.
 

Refer Link: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=drn1583277425195.html&_LANG=enus

Thanks! LMK if you need further help.

 

2 replies

Pawan Gangwani
Digital Leader
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  • Pawan GangwaniDigital Leader
  • Digital Leader
  • Answer
  • July 16, 2024

Hello @Teri.Maier 

You can go to the user tab and open that particular user and in “Action” you can click to close.
and you can add new user with the correct email address.
 

Refer Link: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=drn1583277425195.html&_LANG=enus

Thanks! LMK if you need further help.

 

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extol7
C
Community Moderator
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Hi @Teri.Maier,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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