Edit a user account that is in pending status

Question

As an admin, I set up a user account for a co-worker, but I made a mistake his email address, so he never received the invitation to log in.  I can’t change it because it is in Pending status, but he cannot activate his account because he does not have the email.  How can we resolve this?

Pawan Gangwani · Accepted Answer

Hello@Teri.MaierYou can go to the user tab and open that particular user and in “Action” you can click to close.and you can add new user with the correct email address.Refer Link:https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=drn1583277425195.html&_LANG=enusThanks! LMK if you need further help.

Christopher.Alpizar · Answer

Hi @Teri.Maier,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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