Hello @SWRE - Sharon,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you want to know if you can darker the recipient's signature.

To clarify, are your recipients using the default options provided by Docusign? or are they uploading or drawing their signatures?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I do believe they are using the adopted signature and initials.  Thanks for getting back to me.

Sharon

Hello @SWRE - Sharon,

Thank you for reaching back,

Can you provide the envelope ID for the envelope that the signature is showing faint?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher - This is what I’m noticing, when signed by client it looks faint and when I send PDF to office it still looks faint.  Now when I went into my account to get you ID # they look fine there.    

This is one I was looking at that I sent the office DocuSign Envelope ID: EB4A4A4B-58DF-4CA2-94E3-13E0906A0E99.  

Sharon

Hello @SWRE - Sharon,

Thank you for reaching back,

What program are you using to open the PDF?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I’m good, thank you for your help.  I open in google chrome. 

Our whole office is now having an issue and all our accounts have been suspended since yesterday.  One response was for non payment another person said paid in full. Very frusting no body will call and get this resolved, 2nd time it’s happened. It was at a very crucial point for me to get documents out.  I still have another document waiting to go.  I appreciate your response but it would be nice if there was a contact via phone who would respond and help 30+ agents get our accounts unsuspended.

Hello @SWRE - Sharon,

Thank you for reaching back,

Per the community guidelines (https://community.docusign.com/site/terms) the Account Admin will need to contact Support directly for Billing and Account Change Requests or Feature enablement.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

• Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @SWRE - Sharon,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.